With a post-call survey, agents can ask for feedback at the end of the call by setting the predefined survey question with an IVR option. The post-call survey option is available with the Enterprise plan only. It will be applicable for incoming calls only.
To enable the post-call survey kindly follow these steps:
Log in to your account (web.callhippo.com)
Click on the Numbers Section.
Besides the number click on the Setting icon to open settings.
Post Call Survey -> Enable the option. Set the message and option as per your choice.
You can set up the message as Music in audio form and in Text format as well.
Can select male and female voices.
You can type the message which you want to get heard by the clients.
Agents can select what kind of survey questions can be asked. Accordingly, they can assign the Press 1, Press 2, Press 3 keys, etc.
Where can agents see the Post Call Survey?
Go to Casllhippo dashboard -> Activity feed -> “i” icon -> “Post call survey” icon
Here, you can see that the client has given the survey answer.