CallHippo provides detailed call reports that track the total call history of all users within an account. These reports can be automatically sent via email on a daily, weekly, or monthly basis, helping businesses monitor performance and call activity efficiently.

How to Enable Email Reports in CallHippo:

Follow these steps to enable call reports via email:

  • Log in to your CallHippo dashboard at web.callhippo.com.
  • Navigate to Settings > Email Reporting > Call Reports.



  • Enable the email reporting option by toggling the button to the right hand side.
  • Select the report frequency:
    Daily: The report is sent once a day to the admin user.
    Weekly: The report is sent once a week to the admin user.
    Monthly: The report is sent once a month to the admin user.
  • Save the settings. The selected reports will now be automatically sent to the designated recipients via email.

Note: Only the owner of the account will have access to this feature.

Why Are Call Reports Important?

  1. Performance Tracking: Helps admins monitor team call activity, call volumes, and agent performance.
  2. Data-Driven Decisions: Provides insights for improving business strategies based on call trends.
  3. Improved Accountability: Ensures transparency by keeping records of call interactions.
  4. Operational Efficiency: Saves time by automating call log analysis instead of manually reviewing logs.
  5. Custom Scheduling: Reports can be sent at the preferred frequency (daily, weekly, or monthly).

Frequently Asked Questions (FAQs):

1. Can I customize the reports I receive via email?

  • No

2. Can multiple users receive the reports?

  • No, Only the owner can receive the reports.

3. What details are included in call reports?

  • Call duration, call status (answered, missed, voicemail), agent activity, and overall call history.

4. Can I download past reports?

  • Yes, you can access historical call logs directly from the CallHippo dashboard.

5. What should I do if I stop receiving email reports?

  • Check if the email reporting feature is enabled. Verify the recipient’s email address and check the spam folder. If issues persist, write us on [email protected]