IVR: Interactive Voice Response
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre-recorded messages. This means you may get your issues resolved even without having to speak to an agent. You can utilize menu options via touch-tone keypad selection or speech recognition to have customer calls routed to specific departments or specialists.
Welcome Message:
A welcome message is a great chance to tell your user a couple of things about who you are, what you do, and why your user is going to be better off with you. This welcome message plays in two ways → Text & Music. In-text you get to type out the welcome message and decide with what message the customer will be greeted with. In music, you can upload a file of music that will play before you and the customer start the conversation.
A welcome message is a great chance to tell your user a couple of things about who you are, what you do, and why your user is going to be better off with you.
Hope this was helpful!
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