Power Dialer:
Dialing efficiently through a list of leads can be daunting. Whether you follow up with a long list of sales leads or chase customers for payments, calling each of them one after the other can be intimidating and time-consuming. As a solution to the above and to make your sales team’s life much easier, the CallHippo team came up with Power Dialer, which is somewhere similar to a Predictive dialer. It enables your sales agents to call a long list of customers or prospects in a snap. Power Dialer will ring each contact for 30 seconds by default thus, reducing the time spent per call and increasing efficiency.
Predictive Dialer:
A predictive dialer is an outbound calling system that automatically dials from a list of telephone numbers, much like auto-dialers or robo dialers. A predictive dialer automatically calls numbers until it detects a connection, then passes the call to a live agent. Dialers screen out busy signals, voicemails, no-answers, disconnected numbers, and so on. Another distinguishing feature of predictive dialers is that they dial multiple numbers at the same time. The goal is to call the right number of leads at the right time to ensure maximum agent utilization.
How does a Predictive Dialer Work?
So what sets predictive dialers apart from other automatic dialers? Their ability to utilize call metrics to predict when human agents will be available to make the next call. Meaning they time their auto-dialing to run in parallel with the availability of agents. If a call center is busy, and many agents are having conversations, the predictive dialer will slow or stop its outreach until it knows that agents are nearing the end of calls.