Below are the steps:

Follow the steps given below:

  • Log in to your CallHippo Dialer.
  • Dial on a number and during the ongoing call, click on the Forward option available on the dialer.




  • The dialer will show the available sub-user list of your account and your contacts. So now you have the option of either forwarding the call to one of your sub-users or someone from your contact list.




  • Select the sub-user that you wish to connect to and click on him.


  • Then you’ll have the choice of either transferring the call or talk to the sub-user first



  • By clicking on the Transfer Now button the call will go to the sub-user. The sub-user can then receive the customer’s call. By clicking on the Talk to Sub-user first button you’ll be directed to a new page.




  • Now once the sub-user picks up you can speak to him with the customer on hold, then you have the option to either transfer the call to the sub-user or merge the call.

    • On transferring the call, the call will be cut on your end and the sub-user and customer will be able to have a conversation.

    • On merging the call, all three of you will be able to talk to each other, hence creating a conference call. (By pressing the + button on the right topmost corner, you can add more users to the same call.


Hope this helps!

For further queries, please contact us at support@callhippo.com