Why Is This Needed?

This troubleshooting guide helps users resolve call disconnection issues immediately after dialing. It ensures smooth call operations and minimizes disruptions in business communications.

When to Use This?

Use these steps if:

  • Calls disconnect immediately after dialing.

  • Calls don’t ring and drop instantly.

  • The system does not provide an error message.

Step-by-Step Troubleshooting Guide

Option 1: Switch Smart Switch Toggle

  • On the top-right corner of the dialer, you will see the Smart Switch toggle labeled A or B.

  • Switch the toggle from A to B or vice versa, and try making the call again.

  • This will change the telephony routing, which may resolve the issue

Option 2: Clear Cache & Re-login

If switching the Smart Switch toggle does not work, try the following steps:

  1. Log out from both the CallHippo dashboard and the web dialer.

  2. Clear browsing data in Google Chrome:

    • Open Chrome Settings.

    • Navigate to Privacy & Security > Clear Browsing Data.

    • Select All time and clear the cache, cookies, and browsing history.

  3. Restart Chrome and log back into CallHippo.

  4. Try making the call again.

Option 3: Check Your Network Speed

  • Ensure you have a stable internet connection with a minimum speed of 1 Mbps.

  • If possible, switch to a wired connection or mobile hotspot and try again.

If the issue persists, please contact CallHippo Live Chat Support or email us at [email protected].