Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard
Step 2: Click on "User & Performance" in the left-hand side panel.
Step 3: Under the “User & Performance” click on "Teams"
Step 4: You will be able to see the page with the existing Teams. Select the orange coloured button on the right hand side top and click on “Create Team”.
Step 5: Once you click on “Create team” a page will appear in which you need to enter the team name and allocate the “Cascading order” with the agents available.
Step 6:- Once you have selected the team cascading order and selected the user it will reflect like the below screenshot and then you have to click on “Create”.
Step 7: Once the team is created you will be able to see it like the below screenshot.
Note:- The red bin button on the right hand side is to delete any Team which you have created.
We hope this was helpful!
For any queries, please contact us at support@callhippo.com