1. Log in to your CallHippo account.

  2. Go to the left sidebar menu of your dashboard and click on Integrations -> Communication.

  3. Select Slack and click on the Connect button.




  4. Once you click on the Connect button, you will get a pop-up with the Add to Slack button as given in the image below. Click on the button.

               

  5. Once you click on Add to Slack, you will be redirected to your Slack login page. If you are already logged in, this step will be skipped.



    Enter your workspace name


    Log in to your Slack account.


  6. After logging in, you will be redirected to the permission page. Here you need to select your slack channel and then click on the Allow button.




  7. Now your CallHippo account is successfully integrated with Slack and you will be redirected to the CallHippo with Integration Settings popup. In which you can customize the functionality of Slack through CallHippo.

  8. You can also setup the configurations to get the activities of Incoming, Outgoing, Calls and SMS or All.


  9. You can also add more channels by clicking on Add Slack Channel, as given in the above image.


Feature of Slack Integration:


  • Whenever a user makes a call or sends an SMS from CallHippo dialer, the system will send call/SMS activity to the integrated slack channels. See an example in the image below.


    Call/SMS activity in Slack Channel

  • You can Integrate multiple slack workspaces and channels.