Concurrent calls refer to the number of calls your team can handle at the same time, both incoming and outgoing, using CallHippo.

With CallHippo, there is no limit on concurrent calls. The number of simultaneous calls your business can handle depends entirely on how many users are added to your account. Each active user can make or receive one call at a time, so the more users you have, the more concurrent calls your system can support, without any technical restriction.

Benefits of Concurrent Calls

  • Never miss a business call
     With unlimited concurrent calls, your team can handle high call volumes efficiently and ensure every customer is attended to.

  • Boost team productivity
     Multiple team members can be on calls at the same time, allowing for faster response and better time management.

  • Improve customer satisfaction
     Eliminate long wait times and ensure customers can reach you when they need to.

  • Support seamless collaboration
     Sales, support, and operations teams can all stay connected with customers simultaneously from different locations.

  • Close deals faster
     Immediate availability for outbound or inbound calls speeds up your sales and support processes.

  • Reduce overhead costs
     No need for complex infrastructure—handle unlimited calls with just your internet connection and users.

  • Scale effortlessly
     Add more users as your team grows and continue handling unlimited concurrent calls with ease.


Frequently asked questions:

Q: What is the limit on concurrent calls in CallHippo?
A: There is no limit. CallHippo offers unlimited concurrent calls—the capacity depends only on the number of users in your account.

Q: How does the number of users affect concurrent calls?
A: Each user can be on one call at a time. The more users you have, the more concurrent calls your business can manage.

Q: Do I need a specific plan to get unlimited concurrent calls?
A: Unlimited concurrent calling is available across all plans. For full details about user limits and features, please visit our pricing page.

Q: Can multiple concurrent calls be made or received using the same phone number?
A: Yes. CallHippo allows multiple users to make or receive calls simultaneously using the same phone number, enabling unlimited concurrent calls without needing multiple numbers.

Q: What happens if all users are on calls and a new call comes in?
A: If all users are busy, new incoming calls will follow your call handling rules—such as going to voicemail, routing to a queue, or being forwarded to another number.

Q: Can I add more users at any time to increase call capacity?
A: Yes. You can add more users anytime through your CallHippo dashboard to increase the number of simultaneous calls you can handle.

Q: Is any special setup required for concurrent calling?
A: No special hardware is needed. You only need an internet connection and access to CallHippo via the web or app.

Q: Does unlimited concurrent calling apply to both incoming and outgoing calls?
A: Yes. CallHippo supports unlimited concurrent incoming and outgoing calls, as long as each call is handled by an available user.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]