Concurrent calls mean the total number of customer calls that your users are allowed to receive concurrently at the same time. Concurrent calls range from a minimum of 4 calls at the same time to any maximum number of calls. You can make and receive as many calls as necessary at the same time/location without any hindrance on the calls. Callhippo accounts should have users added in the Callhippo to work this.
Benefits of concurrent calls are -
The concurrent calls will never allow the user to miss a single business call.
It encourages multidisciplinary Collaboration with different companies.
It makes the dealing process faster.
It gives you the competitive calls
It reduces cost and increases the supporting quality of the company by its usage.
It increases the productivity by the increase of business collaboration calls
It will help your business to close a business deal without missing any calls
All the customer calls will get answered instantly and you will maintain a good customer call response which increases your productivity.