Why are Number and User time zone settings required?


  • The number time zone defines the availability of the number.
  • The user's time zone defines the availability of the user.
  • When you set the custom availability on the number/user, the system will place calls as per the availability in the particular time zone set from which that user belongs.
  • The user will be able to see all the calls and reports as per the user's time zone. Users can select the time zone of any country.


How to select the number's time zone.


Step 1: Log in to your account (web.callhippo.com).


Step 2: Go to Numbers.



 

Step 3: Click on the Setting icon.


Step 4: Scroll down to the section "Business Hours" and click on the edit time zone button.


Step 5: Select the preferred time zone and click on the “Save” button.


How to select the user's time zone.


Step 1: Go to Users & Performance and click on Users.



Step 2: Click on the user settings option.


Step 3: Go to the "Availability" section in the user settings and click on the edit time zone button.



Step 4: Select the preferred time zone and click on the “Save” button.




Example for time zone requirement in both the Number & User settings:


If the user has set the Indian Standard Time zone, the user will see the time of call made or received as per IST. The call report will also be as per IST irrespective of the number’s time zone.

  • Number time zone is shown on the Business Hours feature in Number Settings of a number.


  • User time zone is shown on the Availability feature in User Settings of a user.




Hope this was helpful!


For further queries, please contact us at [email protected]