Internal Team Calling in CallHippo allows seamless communication between team members within the system, eliminating the need for external phone numbers.

  • Enhanced Collaboration & Efficiency by enabling quick voice interactions between agents, managers, and admins.

  • Free Internal Calls – Calls between CallHippo users within the same account are completely free.

  • Extension Dialing – Team members can reach each other easily using their assigned extensions.

Steps to Make an Internal Call in CallHippo:

  • Log in to your CallHippo account at https://web.callhippo.com/

  • Open the CallHippo Dialer.

  • Enter the extension number of the team member you want to call.

  • Click the Call button to initiate the call.



How to find the extension number of internal users?

  •   Navigate to Users > Users and Performance in the CallHippo dashboard.

  •   Click on the Action button for the user whose extension number you want to check.

  •   The extension number will be displayed in the User Details section.



Use Cases:

  • Quick Team Communication – Agents, managers, and admins can instantly connect without relying on external numbers.

  • Remote Team Collaboration – Ideal for remote teams needing fast, internal communication.

  • Sales & Support Alignment – Sales reps can consult with support teams in real time for customer queries.

  • Manager-Agent Coaching – Managers can provide quick feedback or guidance to agents during calls.

  • Multi-Department Coordination – Different departments can efficiently communicate for operational tasks.

FAQs:

1. How do I make an internal team call in CallHippo?
You can call a team member by dialing their extension number.

2. Are internal calls free?
Yes, all internal calls between CallHippo users within the same account are free.

5. Is internal calling available on all CallHippo plans?
Yes, internal calling is available on all plans.

Troubleshooting:

1. I can't make internal calls. What should I do?

  • Ensure that both users are logged into CallHippo.

  • Verify that the user you are calling is online and available.

2. Internal calls are dropping or have poor audio quality.

  • Check your internet connection for stability.

  • Close any unnecessary background applications that may be using bandwidth.

  • Restart the CallHippo application and try again.

3. I can't see a teammate’s extension.

  • Ask your admin to confirm that the user is properly added to the CallHippo account.

  • Refresh your dashboard or log out and log back in.