Webhooks are a way for two different applications to talk to each other automatically when something happens. They help you connect CallHippo with other tools you use, so information can flow between them in real time—without any manual work.

Simple Explanation

Think of webhooks as messengers. When an event happens in CallHippo—like a call ending or a voicemail being received—a webhook can instantly send that information to another system you use, such as your CRM, helpdesk, or analytics platform.

For example:
Let’s say you want your CRM to update every time a call is completed in CallHippo. A webhook will send the call data from CallHippo to your CRM the moment the call ends—no need to check or sync manually.

How Webhooks Work

  1. You set a webhook URL – This is the address where CallHippo will send data when an event occurs.

  2. An event happens in CallHippo – For example, a new call, missed call, voicemail, etc.

  3. CallHippo sends data to the URL – It pushes the event details (like caller name, duration, call status) to your chosen system in real time.

  4. Your other app acts on it – That system receives the data and can take further action automatically—like creating a lead, updating a ticket, or sending a notification.

Common Use Cases

Webhooks are powerful because they automate tasks and improve workflow efficiency. Here are some ways you can use them:

  • Call Activity Tracking
     Automatically log calls in your CRM or helpdesk tools.

  • Lead Management
     Send call details to your lead management system to update contact records or start workflows.

  • Custom Notifications
     Get alerts in messaging tools (like Slack or Microsoft Teams) when a specific call event happens.

  • Voicemail Routing
     Send voicemail recordings and transcripts to your email or support platform.

  • Analytics & Reporting
     Push real-time call data to your reporting dashboard for deeper insights.

Final Thoughts

Webhooks are a simple yet powerful way to make CallHippo work better with the tools you already use. They help save time, reduce manual work, and ensure important data gets where it needs to go—automatically.

If you’re not sure how to get started or need help configuring your webhook, feel free to contact our support team.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]