In CallHippo, there is a benefit of assigning the same number to users or to a team working for the same process/department. We will explain to you the difference between allocating the number to the team and users.
Allocating to Team: - It means if you have 4-5 members in a team i.e. Sales or Support, they can be allotted a single number to make/receive calls so that there are fewer chances of missing an important call. Also, you can check the agent-wise call, performance, and other important data-related things if you have created a team and assigned a specific number to that team.
Allocating to User: - It means that if you have a specific user or an agent to whom you have to allocate a number which only he/she can use, in that case, you can select the allocation of user wherein specifically the user will be able to make/receive the calls with that number.
Hope this was helpful!
For further queries, please contact us at support@callhippo.com