In a busy communication environment, managing multiple phone numbers can become challenging—especially when your team is handling calls across various departments, campaigns, or regions. That’s where number naming in CallHippo becomes a powerful tool.
Number naming refers to the ability to assign a custom, descriptive label to each virtual phone number within your CallHippo account. Instead of trying to remember a string of digits, you can quickly identify numbers based on their purpose or the teams using them—for example, labeling a number as "Support - US" or "Sales - Q2 Campaign."
This simple but effective feature helps streamline call management, improves team coordination, and reduces the chances of confusion—especially when handling high call volumes or managing multiple countries and departments.
For example, a business running separate marketing campaigns for North America and Europe might name its numbers "Marketing - NA" and "Marketing - EU" to clearly track performance and ensure calls are routed correctly.
In this guide, we’ll walk you through how to name a number in your CallHippo account and make the most of this feature to stay organized and efficient.
Important: Naming a number is for internal reference only and does not influence the caller ID displayed during outgoing calls. Recipients of your calls will not see the name assigned to the number.
Steps to name a CallHippo number:
1. Log in to your CallHippo dashboard.
2. Navigate to the “Number and DID” section and click on the “Numbers” option.
3. Click on the settings icon of the number that you want to name.
4. Go to the “Basic information” section, and click on the blue colored “Edit” icon.
5. Enter the name of the number and then click on the blue colored icon to save the changes.
Your number has now been named.
Some important screens on which the name of the number can be useful:
1. In the number section of your CallHippo dashboard.
2. In the allocated numbers section in the dialer, so that you can select the number by checking the name for better clarity.
3. On the dialer screen during an ongoing outgoing call.
4. During an incoming call on the dialer screen.
5. In Call Log and Recordings section of the CallHippo dashboard.
Displaying the name of the number in these key areas ensures better identification and enhances clarity during call handling and number selection.
Some basic queries related to naming your CallHippo number:
Q: What does “naming a number” mean in CallHippo?
A: Number naming is a feature that lets you assign custom, descriptive labels to each virtual phone number in your CallHippo account for easier identification and organization.
Q: Why should I name the numbers in my CallHippo account?
A: Naming helps your team easily recognize each number’s purpose, improves coordination, and reduces confusion when managing multiple numbers across departments or regions.
Q: Can I use number names to identify team responsibilities?
A: Yes, you can label numbers by department or campaign, like “Support - US” or “Sales - Q2 Campaign,” for quick reference.
Q: Will the name I assign to a number be visible to people I call?
A: No, the name is only for internal reference and won’t appear on the recipient's caller ID.
Q: How can naming numbers help during high call volumes?
A: It helps agents quickly select and use the right number, minimizing errors and improving efficiency during busy call times.
Q: Does naming a number impact billing or pricing?
A: No, naming a number is purely an organizational feature and has no effect on your billing.
Q: Can multiple users see the number names?
A: Yes, anyone with access to the CallHippo account can view the named numbers.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]