CallHippo provides a flexible way for admins to manage access to call recordings, helping maintain privacy, security, and compliance within your organization. By default, all users in the account have the ability to listen to call recordings. 


However, if you prefer to limit this access to only certain team members, such as managers or supervisors, you can easily do so using the Call Recording Rights feature. 


This article will guide you through the steps to enable and configure call recording permissions for selected users in your CallHippo account.


How to Enable and Assign Call Recording Rights to Specific Users:

1. Log in to your CallHippo dashboard.

2. Click on the "Settings" option at the top of the dashboard.


3. Click on the ‘Call Recording Rights’ option.



4. Click on the toggle to enable the feature.



5. Select the role and name of the user, and then click on apply to confirm the changes.



6. You will be able to see the confirmation messages for the changes done in green.



7. Now, only the users listed below will be able to access the call recordings.

The users who are not listed below will not have access to call recordings.



Important points:

  • By default, all users in your account can access and listen to call recordings.

  • When the Call Recording Rights feature is enabled, only selected users will have access to recordings.

  • You can assign recording rights to individual users across different roles.

  • Please note that recording rights cannot be assigned to a team.

  • Once the Call Recording Rights toggle is enabled, call recording links will no longer be sent to integration call logs.


Frequently asked questions:


Q: Why can’t I see any call recordings in my account?
A: If the call recording rights feature is turned on, only selected users can see recordings. You might not be on the allowed list.

Q: Can users give themselves access to recordings?
A: No, only Admins and Owners can manage call recording rights.

Q: What’s the default setting if I don’t change anything?
A: By default, all users in your account can listen to call recordings unless the admin restricts access.

Q: I can’t access the call recordings, even though the call recording feature is enabled for the number. What should I do?

A: If call recordings are enabled but you can't access them, it’s possible your admin has turned on the Call Recording Rights feature and hasn’t given you access yet. Please contact your admin to check.


Q: How do I allow an agent to listen to and download their own call recordings from their login?
A: To allow an agent to access their call recordings, you need to enable the Call Recording Rights feature from the CallHippo dashboard and specifically assign recording rights to that agent. Once this is done, they will be able to log in and listen to or download their own call recordings.

Q: Have you given them call recording access only? I don’t want to give them call report downloading access.
A: Yes, you can do that. Call recording access and call report download access are separate features. You can enable call recording rights for the user without giving them access to download call reports.

Q: I am not able to see my voicemail recordings. It says I don’t have access.
A: If you’re seeing an access issue for voicemail recordings, it’s likely that the Call Recording Rights feature is turned on, and you haven’t been granted access by your admin. Please contact your admin to request access.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]