CallHippo offers a range of add-ons to enhance your business communication experience.

Below is a breakdown of these add-ons with their respective costs in USD:

Add-on

Description

Cost

Call Scribe

Provides call transcription services for recorded calls.

$15 per user/month

Dashboard User

Allows users to access the web application as dashboard users, without web dialer access.

$15 per user/month

CNAM

Displays your business name on incoming calls in the USA. Note: Accuracy may vary due to carrier dependencies.

$100 one-time setup cost

SMS Services

Enables SMS capabilities in the US and Canada, adhering to A2P guidelines. A one-time setup fee applies.

$3 per month; $15 one-time setup

Remediation Service

Assists in removing the SPAM status from your number.

$100 per number

Spam Watch

Monitors numbers to ensure spam-free dialing.

$2 per number/month

CallHippo AI

Enhances your communication system with artificial intelligence features.

$10 per user/month


How to add them to your CallHippo account:

Step 1: Log In to Your CallHippo Account

Visit your CallHippo account and log in with your credentials.
Ensure you have the necessary permissions to make account modifications(owner/admin rights).

Step 2: Navigate to the Add-Ons Section

On the dashboard, go to plan and billing, mentioned in the drop down menu available at top right of the dashboard.



Step 3: Choose Your Desired Add-On

Go to Plan > Recommended Add-on
Click on the one you want to activate.



Step 4: Confirm & Activate

Review the details, including features and pricing.

Step 5: Payment (If Required)

If the add-on requires payment, proceed with the transaction. Payment will be deducted from your attached payment method.


Step 6: Enjoy Your New Add-On!

Once activated, the add-on will be integrated into your account.
Start using its features right away!

FAQs:

🔹 Can I remove an add-on after activation?
Yes, you can deactivate or remove an add-on from the Plan and Billing > Add-on section. 

🔹 Are add-ons available for all CallHippo plans?
Yes

🔹 Will my team members automatically get access to the add-on?
Yes

Common Issues:

Add-On Not Showing Up After Activation
Refresh your dashboard or log out and log back in.
Check for any pending payments.

Payment Failed or Declined
Verify if your payment method is valid.
Check with your bank for any restrictions.
Try an alternative payment method.

Add-On Not Functioning Properly
Ensure it is configured correctly in the Plan and Billing section.
Check for any software updates.
Contact CallHippo Support for assistance.


Here’s a quick breakdown of CallHippo’s add-ons and why they’re useful:

  • Call Scribe â€“ Converts calls into text for easy review & analysis.
  • Dashboard User â€“ Lets non-callers access call data & analytics.
  • CNAM (Caller ID Name) â€“ Shows your business name on outbound calls for trust & branding(currently only for the US).
  • SMS Services â€“ Enables business texting for quick communication(only for outbound SMS in the US).
  • Remediation Service â€“ Prevents your number from being flagged as spam.
  • Spam Watch â€“ Monitors & protects your number from being marked as spam(currently only for the US).

These add-ons boost efficiency, improve caller trust, and enhance customer engagement!