Compliance Call Recording is the process of ensuring that the recording of phone calls is legally compliant with various state and international laws and regulations. While recording calls can be a powerful tool for both customer support and sales reps, it’s vital to be aware of the legality of recording phone calls across various areas. This is because call recording laws vary from state to state and country to country, and there are typically steep fines for violating regulations.
During many customer support calls a notice is used stating, “This call is being recorded for quality assurance purposes.” However, during sales calls, this could be seen as disruptive and invasive. Therefore a way to help maintain compliance is by using a compliance call recording system.