You can easily download a list of all users in your CallHippo account directly from the web dashboard. This export includes key details like name, email, availability, device forwarding status, assigned numbers, user status, and their last login timestamp.
The exported file is downloaded in Excel format, making it easy to view, share, and analyze.
Steps to download the list of users in your CallHippo account:
1. Log in to your CallHippo dashboard.
2. Navigate to 'Users & Performance' on the left panel, then click on 'Users'.
3. Click on the 'Download' button in the top right corner.
4. Your request is now submitted, and you will receive an email at the registered email address.
5. Check your email inbox for the message, then click the link inside to proceed.
6. The CSV file downloaded would contain these details.
Frequently asked questions:
Q: What format is the downloaded user list file in?
A: The user list is sent to you as a CSV file, which you can open using Excel or any spreadsheet program.
Q: Can I choose which users to include in the download, or is it always a full list?
A: The download includes a full list of all users in your account. There’s currently no option to filter the user list before exporting.
Q: What kind of user information is included in the exported file?
A: The file includes each user’s name, email, availability status, device forwarding status, assigned numbers, user status, and the last time they logged in.
Q: I want the file in Excel format, not CSV. Can I get it that way?
A: The file is provided in CSV format by default, but you can open it in Excel and save it as an Excel (.xlsx) file if you prefer.
Q: Is it possible to schedule automatic user list exports?
A: No, currently, CallHippo does not support automatic or scheduled exports of user lists. You’ll need to manually initiate the download each time.
Q: Can anyone in the account download the user list?
A: Yes, anyone with access to the CallHippo dashboard can download the user list by following the steps. The download option is not restricted to specific roles.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]