Skill-based routing will route the call to the particular team on the basis of team description and their expertise.
Users have to create a team first then enable the IVR and in IVR users have to allocate it to the team. So if clients call and they will be redirected to the IVR and if they have selected any team(sales, support, calling, etc) then that team will receive the call. This is skill-based routing.
Steps to create a skill-based routing:
Login to callhippo dashboard.
Go to Teams -> Create Teams
Go to Number settings -> IVR -> allocate team.
Contact support to enable this