Users can create a team under the Teams section where users can add multiple sub-users. If team 1 is busy and unable to pick the call from the client, then there is an option to transfer the call to the other team.
To check how to transfer the call from one team to another then follow these steps:
Step1: Log in to the Callhippo dashboard and click on the Teams.
Step 2: In Teams, Click on Create Teams.
Step 3: Assign team name, cascading order, allocate members and click on the Create button.
Step 4: Similarly, create two teams.
Step 5: Click on the Settings icon of any one team from which you want to transfer the call to the other team.
Step 6: Click on the checkbox and select the team to whom you wanted to transfer the call.
And click on the Update to transfer the call from one team to another.
Note: At least two teams should be there to transfer the call.