With Call Status Report, you will now be able to view the status of all the calls including the total calls made, right on your screen. If the call is completed, it will show the status of completed calls with the country name you have called. Likewise, the status for each and every call will be displayed with the country name and total number of calls you have made in that country. There are different statuses for each and every call.
Log in to the Callhippo Dashboard.
From your dashboard, click ‘Reports’, which you will find to the left of your screen.
There are different statuses for each call:
Welcome Message: The customer disconnected the call when the Initial Message, i.e. Welcome message was playing.
Completed: The customer and the user interacted on the call.
Missed: For some reason, the user fails to pick up the call.
No Answer: The user called, but the customer did not pick up the call.
Canceled: The user disconnected the call before the customer picked up.
IVR: The customer disconnected the call while the IVR message was being played.
Voicemail: As the user was busy/unavailable, the customer’s call was redirected to Voicemail.
Unavailable: The user is not available for a call.
Rejected: The customer purposely rejected the call.
Call Not Setup: Users/Number is unavailable, out of service hours, number blocked.
Failed: The outgoing call is not connected to the receiver, due to an issue at the receiver end.
You can also download this report with custom status fields: