Setting up a holiday-specific greeting or voicemail in CallHippo ensures that your callers receive appropriate messages during holidays or office closures.
Use Case for Holiday Greetings/Voicemails:
Implementing holiday greetings is essential for maintaining professional communication standards. It informs clients and partners about your holiday schedule, sets expectations for response times, and can provide alternative contact methods or emergency support details. This proactive approach enhances customer satisfaction and trust.
Follow these steps to configure your holiday greetings:
Step 1: Log In to Your CallHippo Dashboard
Access your account by visiting web.callhippo.com and entering your credentials.
Step 2: Navigate to Holiday Settings
Click on the 'Settings' option in the left-hand menu.
Select 'Holidays' from the dropdown menu.
Step 3: Add a Holiday
Click on the 'Add Holiday' button.
Enter the Name and Date of the holiday.
Select User or Team, and then click on the checkboxes based on your requirement.
Click 'Save' to add the holiday to your list.
Step 4: Enable Holiday Message
After adding the holiday, locate the 'Holiday Message' toggle switch next to the holiday entry.
Toggle it to the 'On' position to enable the holiday message feature.
Step 5: Configure the Greeting or Voicemail Message
Click on the 'Edit' button associated with the holiday.
Choose between 'Greeting' or 'Voicemail':
Greeting: Plays a message informing callers about the holiday and any relevant information.
Voicemail: Allows callers to leave a message after hearing the holiday announcement.
To set the message:
Upload an Audio File:
Click on 'Upload' and select an MP3 or WAV file from your computer.
Text-to-Speech:
Enter the desired message in the text box provided.
Select the Language and Voice (Male/Female) preferences.
Step 6: Save Your Settings
After configuring the message, click 'Save' to apply the changes.
By following these steps, CallHippo will automatically play your customized holiday greeting or voicemail to callers on the specified dates.
Frequently Asked Questions:
Q: Can I set different messages for different holidays?
A: You can set one holiday message at a time. If you’d like a custom message for each holiday, simply update the message in advance before the holiday begins.
Q: Is it possible to schedule holiday messages in advance?
A: Absolutely, you can add holidays and set their respective messages ahead of time, and they will activate on the specified dates.
Q: What formats are supported for uploaded audio messages?
A: CallHippo supports MP3 and WAV formats for audio messages.
Q: Can I preview the holiday greeting before it goes live?
A: Yes, after setting up the message, you can preview it.
Q: Will the holiday greeting automatically deactivate after the holiday?
A: Yes, the system will revert to your regular settings once the holiday period is over.
Q: Why is the holiday message not playing for callers on the set holiday date?
A: This can happen if the holiday message is assigned to an individual user, while the phone number is allocated to a team. To fix this, please assign the holiday message to the team associated with the number.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]