Troubleshoot steps if team is not getting incoming calls
If the Team is unable to receive incoming calls kindly follow the steps below to troubleshoot:-
Please Check number is allocated to that Team or not?
- To check Number Allocation login in Callhippo Dashboard >>Number >> Number Setting>>Allocate Users / Teams >>Allocate Team
2. Please Make sure any one user from the team should be logged in to the dialer
- To login to CallHippo Dialer Click on Sign in on Callhippo website >>Dialer
- If you are already logged in to Dashboard>> Click On open Dialer and you will be logged in the dialer
3. Please check there are credits available in the account.
- To check Available credits Login into Callhippo Dashboard At the bottom left you can see the available credits make sure the credits are in positive numbers.
4. Please try to reconnect the internet or switch internet connections and try again
5. If all the above settings are proper, please re-login the dialer once and check
6. If the issue is still not resolved kindly raise a ticket at Support@callhippo.com