Activate SSO Integration with CallHippo:
1) Log in to your CallHippo account.
2) Navigate to the side menu and click on Integrations.
3) Search for SSO and click on Connect.
4) You will see a pop-up as can be seen below from where you can select the IdP provider. Select your IdP and click on the Connect Now button.
Note: As of now CallHippo supports Microsoft Azure AD and OneLogin SAML 2.0 based SSO. if you are looking to integrate with any other SSO IdP please contact [email protected].
5) Once you click on the Connect Now button it will activate your SSO integration with CallHippo.
Configure SSO with Microsoft Azure AD:
1) log in to the Azure portal with an administrator account -> Go to the Azure Active Directory -> Enterprise applications -> Click on New application.
2) It will open a list of existing applications; we are going to setup our new application, so click on the Create your own application button given at the top of the list.
3) It will open a popup on the right side of the screen where you need to Enter the name of the application and select the third radio button as given in the image below. And then click on the Create button. It will take a few seconds to create a new application. And redirect you to the app settings page.
4) On the application setting page click in Set up single sign on box.
5) On the next screen click on the SAML box.
6) The next screen will display the SAML configuration page where you need to set Entity ID and the ACS URL as shown in the CallHippo SSO settings.
7) Once you add the credentials and save the setting it will Create X.509 certificate which you need to download.
8) Now open the certificate in your text editor and copy the certificate text. Then go to the Callhippo SSO integration setting -> Configuration tab and just paste the certificate text in the appropriate field and save it.
You can assign SSO application rights to CallHippo users in Azure and they will have access to SSO in their application list.
That’s all, your users can now login to CallHippo Using Azure SSO.
Notes:
Once the CallHippo <> Azure Integration has been performed successfully, no sub-users will be allowed to perform manual login. Sub-users are required to login using the SSO. These restrictions applies for Web application, desktop application as well as mobile applications. Only the Owner and Admins gains the rights to perform both the type of login that is manual as well with SSO.