DID Group is a collection of multiple DID numbers that can be assigned to the Auto Dialer for auto-switching during calls.
How to Create and Use a DID Group in Power Dialer?
Step 1: Create a DID Group
Log in to the Dashboard.
Navigate to Numbers & DID → DID Group.
Click on Create DID Group and add all available numbers from your account.
Step 2: Assign Numbers to the DID Group
Enter a name for the DID Group.
Select the numbers you want to assign to the group.
You can create and manage multiple DID Groups as needed.
Step 3: Use DID Group in Power/Predictive Dialer (Requires Platinum Plan)
Go to Dashboard → Power/Predictive Dialer → Create Campaign.
In From Number, choose whether calls should be made from a single number or a DID Group.
If a DID Group is selected, calls will automatically rotate through all the assigned numbers in that group.
This setup enhances call connectivity and helps maintain a local presence during outbound campaigns!
FAQs
1. Why should I use a DID Group in my Auto Dialer?
Using a DID Group improves call connectivity, enhances local presence, and reduces the risk of call blocking or flagging by telecom providers.
2. How many numbers can I add to a DID Group?
You can add multiple DID numbers, depending on your plan. More numbers help distribute outbound calls more evenly.
3.. Can I use a DID Group in both Power Dialer and Predictive Dialer?
Yes, but this feature typically requires a Platinum Plan for full functionality.
4. How does the Auto Dialer switch between DID numbers?
When a campaign is running, the dialer automatically rotates through the assigned numbers in the DID Group to distribute call volume evenly.
5. Can I create multiple DID Groups?
Yes, you can create different DID Groups for different campaigns, regions, or departments.
🔧 Troubleshooting Issues with DID Group
1. DID Group Not Available in Dialer Settings
✔ Ensure you have the Platinum Plan enabled.
✔ Check if the DID Group is properly created and assigned to the campaign.
2. Calls Not Rotating Through Multiple Numbers
✔ Verify that multiple DID numbers are assigned to the group.
✔ Ensure no numbers are disabled or out of service.
3. Calls Being Flagged or Blocked
✔ Rotate DID numbers regularly to prevent overuse of a single number.
✔ Use local area codes to maintain high call answer rates.
✔ Avoid spammy call behavior (e.g., excessive calls in a short period).
4. Some Calls Not Connecting
✔ Check if any of the DID numbers are inactive or expired.
✔ Run a test campaign to identify failing numbers and remove them.
5. Unable to Add Numbers to DID Group
✔ Confirm that the numbers are purchased and active in your account.
✔ Check if your account has reached the DID limit for your plan.
Business Use Cases for DID Groups
✅ Sales & Telemarketing – Distributes calls across multiple numbers to avoid spam detection and increase answer rates.
✅ Lead Generation Campaigns – Uses local DID numbers to appear more familiar and trustworthy to leads.
✅ Customer Support & Follow-ups – Assigns region-specific DID Groups to personalize customer interactions.
✅ Market Research & Surveys – Reduces the likelihood of call blocking, ensuring better participation rates.
✅ Political Campaigns & Fundraising – Uses multiple DIDs to contact a broad audience while maintaining local credibility.
By implementing DID Groups, businesses can improve answer rates, avoid call blocking, and maintain a professional caller ID during outbound campaigns.