DID Group is a collection of multiple DID numbers that can be assigned to the Auto Dialer for auto-switching during calls.

How to Create and Use a DID Group in Power Dialer?

Step 1: Create a DID Group

  1. Log in to the Dashboard.

  2. Navigate to Numbers & DID → DID Group.

  3. Click on Create DID Group and add all available numbers from your account.



Step 2: Assign Numbers to the DID Group

  1. Enter a name for the DID Group.

  2. Select the numbers you want to assign to the group.

  3. You can create and manage multiple DID Groups as needed.

Step 3: Use DID Group in Power/Predictive Dialer (Requires Platinum Plan)

  1. Go to Dashboard → Power/Predictive Dialer → Create Campaign.

  2. In From Number, choose whether calls should be made from a single number or a DID Group.

  3. If a DID Group is selected, calls will automatically rotate through all the assigned numbers in that group.

This setup enhances call connectivity and helps maintain a local presence during outbound campaigns!




FAQs


1. Why should I use a DID Group in my Auto Dialer?
 Using a DID Group improves call connectivity, enhances local presence, and reduces the risk of call blocking or flagging by telecom providers.

2. How many numbers can I add to a DID Group?
 You can add multiple DID numbers, depending on your plan. More numbers help distribute outbound calls more evenly.

3.. Can I use a DID Group in both Power Dialer and Predictive Dialer?
 Yes, but this feature typically requires a Platinum Plan for full functionality.

4. How does the Auto Dialer switch between DID numbers?
 When a campaign is running, the dialer automatically rotates through the assigned numbers in the DID Group to distribute call volume evenly.

5. Can I create multiple DID Groups?
 Yes, you can create different DID Groups for different campaigns, regions, or departments.






🔧 Troubleshooting Issues with DID Group

1. DID Group Not Available in Dialer Settings
 ✔ Ensure you have the Platinum Plan enabled.
 ✔ Check if the DID Group is properly created and assigned to the campaign.

2. Calls Not Rotating Through Multiple Numbers
 ✔ Verify that multiple DID numbers are assigned to the group.
 ✔ Ensure no numbers are disabled or out of service.

3. Calls Being Flagged or Blocked
 ✔ Rotate DID numbers regularly to prevent overuse of a single number.
 ✔ Use local area codes to maintain high call answer rates.
 ✔ Avoid spammy call behavior (e.g., excessive calls in a short period).

4. Some Calls Not Connecting
 ✔ Check if any of the DID numbers are inactive or expired.
 ✔ Run a test campaign to identify failing numbers and remove them.

5. Unable to Add Numbers to DID Group
 ✔ Confirm that the numbers are purchased and active in your account.
 ✔ Check if your account has reached the DID limit for your plan.






Business Use Cases for DID Groups

✅ Sales & Telemarketing – Distributes calls across multiple numbers to avoid spam detection and increase answer rates.

✅ Lead Generation Campaigns – Uses local DID numbers to appear more familiar and trustworthy to leads.

✅ Customer Support & Follow-ups – Assigns region-specific DID Groups to personalize customer interactions.

✅ Market Research & Surveys – Reduces the likelihood of call blocking, ensuring better participation rates.

✅ Political Campaigns & Fundraising – Uses multiple DIDs to contact a broad audience while maintaining local credibility.

By implementing DID Groups, businesses can improve answer rates, avoid call blocking, and maintain a professional caller ID during outbound campaigns.