What is User Status?
User Status indicates whether a user is available or unavailable on the dialer for any reason, such as "On Lunch," "In a Meeting," or "Out of Office." This feature enhances team communication by clearly displaying availability, leading to more efficient workflow management.

Why is User Status Important?

  • Improved Communication – Helps teammates quickly understand availability without manual updates.

  • Better Collaboration – Avoids unnecessary disruptions and ensures smooth coordination.

  • Enhanced Productivity – Reduces missed calls or delayed responses by setting clear status indicators.

  • Customizability – Allows teams to create custom statuses based on their specific operational needs.

Use Cases:

  • Sales & Support Teams – Mark availability as "On Call," "Break," or "Meeting" to ensure proper call routing.
  • Remote Work Management – Use statuses like "Working Remotely" or "Out of Office" for better coordination.
  • Shift-Based Workforces – Indicate status changes for employees working in different time zones.
  • Custom Team Needs – Personalize statuses for unique workflows like "Training Session" or "Conference Call."

How to Add, Edit, or Remove a User Status in CallHippo:

Step 1: Log in to your CallHippo account

Step 2: Navigate to the Settings Module

  • Click on the "Settings" tab from the modules list.



Step 3: Access the "User Status" Section

  • In the Settings menu, select "User Status" to view and manage statuses.



Step 4: Add a New User Status

  • Click on the "Add" button or "+" icon.

  • A new dialog box will appear where you can enter the status name (e.g., "On Vacation" or "Training").

  • Click "Save" to store the new status.



Step 5: Edit or Remove an Existing Status

  • Locate the status you want to modify.

  • Click the edit icon to make changes or update the name.

  • To delete a status, click the "Delete" button next to it.



Troubleshooting Common Issues

Issue 1: Unable to Save a New Status

✔ Ensure you have the necessary admin permissions to create or edit statuses.
✔ Refresh the page and try adding the status again.

Issue 2: Status Not Updating in User Profiles

✔ Confirm that the new status has been successfully saved in Settings > User Status.
✔ Ask the user to refresh their browser or log out and log back in.

Issue 3: Deleted Status Still Appears

✔ Clear cache and refresh the page.
✔ Check if the status is linked to ongoing sessions—restart the application if necessary.