What is User Status? 

 

The “User Status” defines the logout/unavailability reasons of a user.


The "User Status report" provides a comprehensive overview of the status of all users, including any custom statuses that have been added, and can be used to make data-driven decisions that improve business outcomes.

 

What are the different types of statuses?


-Different types of User Status:

Following are the different types of Statuses that also can be added in User Status under the Setting Module:

  • Break
  • Lunch
  • Personal
  • Training etc.


The report consists of the following things:

If a user wants to find the status for 2 users, 5 users, or 100 users, they can select the desired number of users and view the corresponding statuses.

  • User- Name of the user
  • Status- Shows all the statuses or reasons for unavailability. (Break, Lunch, Meeting, Training, custom etc)
  • Login Hours- Number of hours the user was logged into CallHippo.
  • On-Call Time- Number of hours the user was On call into CallHippo.
  • Idle Time- Total idle time (time in which the user did not receive or place any call)
  • Break- Shows the total time spent on break.
  • Lunch- Shows the total time spent on lunch.
  • Logout- If the user has marked the status of logout
  • Meeting- show the time spent in the meeting.

In addition to displaying the statuses for multiple users, this report also includes all the statuses that have been added by the owner/admin in the Setting → “User Status” section. 

With this report, the owner/admin can analyze employee productivity by accessing data on their activity levels, such as how long they were active, inactive, or idle during a given time period like a week or a month.

 

Filters- 
Users can use the below filters to generate the report at their convenience:

Filter by: User/Team

Select Users: Users can select multiple users or specific teams

Select User Status: Users can select multiple statuses as required in the report

Start and End Date: Select duration to fetch report in between.

 

The report can be downloaded by clicking on the "Download" sign button. This report will be exported in an excel format.