#reducemissedcalls
Allocate Users/Teams
Allocating users and teams allows you to assign agents and agent teams to specific call queues. Only allocated agents will receive calls from that queue. You can allocate agents to multiple queues if needed.
Forward to Device
Call forwarding to a device allows agents to route calls to an alternate device like a mobile phone. Agents can enable forwarding while away from their desks but still want to handle calls. The caller ID will show the main company number even when forwarded. Know more