#Increasescompliance
Hide Number from Agent
Hiding the caller's number from the agent prevents the agent from seeing the number that is calling. The agent will not know the caller's identity until the call is answered and the caller speaks. This can be useful for survey calls or other situations where the caller's number is sensitive. Know more
Call Recording Rights
Call recording rights allow you to specify which agents can access call recordings. You may want only team leaders or quality assurance staff to be able to review and download recordings. Regular agents would not have the right to listen to or see call recordings. Know more
Report Download Access Rights
Report download access rights allow you to control which users can download call reports. You may provide access only to managers, team leaders, or compliance staff. Regular users would not have the ability to download any call reports.
Send Downloaded Reports to Email
After downloading a call report, users with access can have the report automatically emailed to specified email addresses. This ensures that the reports are distributed to the relevant people even if they cannot download the reports themselves.
Compliance Call Recording
The definition of Compliance Call Recording is the process of ensuring that the recording of phone calls is legally compliant with various state and international laws and regulations. While recording calls can be a powerful tool for both customer support and sales reps, it’s vital to be aware of the legality of recording phone calls across various areas. Know more
HIPAA Compliance
For companies handling patient data, HIPAA compliance is essential. A HIPAA-compliant call recording solution will have security standards and controls, like encrypted call storage, restricted access to call data, and detailed logging to meet HIPAA regulations. Know more