What is Smart DID Routing?
Smart DID Routing is an intelligent call-routing feature designed to boost your outbound call pickup rates by automatically selecting the best-performing "From Number" based on real-time call completion data. When agents forget to manually switch to a local number before placing a call, it often leads to lower answer rates. Smart DID Routing eliminates this issue by analyzing your destination country and automatically choosing the number in your account with the highest connectivity for that region. This can increase your call pickup rates by up to 23%.
You can enable Smart DID Routing from the Settings module.
How to enable Smart DID Routing?
1. Log in to the CallHippo Dashboard and click on the ‘settings’ icon.
2. Click on the Smart DID routing option.
3. Click on the toggle option to enable/disable it.
How to check which calls were made by using the Smart DID Routing feature?
1. Log in to your CallHippo dashboard.
2. Click on the “Call Logs / Recordings” section visible on the left side of the dashboard.
3. You will be able to see the icon as visible in the screenshot in the call logs against each call that was made via Smart DID Routing.
You can hover over that icon, and the message “Smart DID Call” will be displayed.
Frequently asked questions:
Q: Does smart DID mean showing the local area code?
A: Smart DID Routing doesn't specifically mean showing a local area code, but it does aim to improve call pickup rates by choosing the number in your account with the highest success rate for the destination country. This often ends up being a local or familiar-looking number for the recipient.
Q: Will the Smart DID option work if I have only 1 number in my account?
A: No, Smart DID Routing requires more than one number in your account to work. It selects the best-performing number based on call data, which isn’t possible with just one number.
Q: Is it mandatory to have multiple numbers for Smart DID to work?
A: Yes, having multiple numbers is essential for Smart DID Routing to function, as it relies on comparing performance data to choose the most effective number for each call.
Q: How does Smart DID Routing improve call pickup rates?
A: It automatically selects the most effective “From Number” based on real-time call completion data, which helps ensure calls are made using numbers that are more likely to be answered.
Q: Do I need to manually choose a number when Smart DID Routing is enabled?
A: No, Smart DID Routing automatically picks the best-performing number for each call, so you don’t need to manually switch numbers before dialing.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]