Speed to Dial allows the user to make automated outgoing calls from the CallHippo dialer to a list of numbers uploaded under a particular campaign from any CRM.
How to enable it-
Step 1-
Login to the dashboard -> Auto Dialer ->Speed To Dial -> Add Campaign
Step 2-
Give a name to the campaign (should have at least 5 characters).
Step 3-
You can enable Smart DID to auto-switch the number for better connectivity depending on the available numbers in your account.
Step 4-
You can set a Welcome message. The receivers will hear this message at the beginning before connecting with you.
Step 5-
You can enable Automatic Machine Detection. The call will be disconnected when the system detects the answering machine at the other end.
Step 6-
In case the calls go unanswered on certain numbers, you can ask the system to more another attempts to those numbers after a certain time duration as shown below:
Step 7-
Enable "Set hours before attempts" which will define time in hours to take a pause before next attempt for the un-connected calls or incompleted calls.
Step 8-
Select allocation type from Users or Teams.
Step 9-
Select the User from Assignee
Step 10-
Select the CRM from which you want to import the campaign
Step 11-
Select the trigger, you want to create the activity for.
Step 12-
You can set the minimum user limit to run the campaign. If the number of users available is less than the limit set, the campaign will not run/will stop.
Step 13-
Give a description for campaign. It is optional. Then click on “Save” button.
Step 14-
You are all set to start the campaign. Please make sure all the agents have their dialer open. Click on toggle button.
Step 18-
Once the session is started, the agents will start getting calls on their dialers.
Step 19-
The agents can change thier availabilty statu to take a break and then change it again when they are back.
Step 20-
If you wish to check the status of calls made, just go back to the dashboard and the number of calls made will be visible.
Step 21-
There is also an option to download the report of the calls made through the campaign.