Speed to Dial allows the user to make automated outgoing calls from the CallHippo dialer to a list of numbers uploaded under a particular campaign from any CRM.




How to enable it-


Step 1- 

Login to the dashboard -> Auto Dialer ->Speed To Dial -> Add Campaign




Step 2- 

Give a name to the campaign (should have at least 5 characters).




 

Step 3-

You can enable Smart DID to auto-switch the number for better connectivity depending on the available numbers in your account.

 



Step 4-

You can set a Welcome message. The receivers will hear this message at the beginning before connecting with you.

 

Step 5-

You can enable Automatic Machine Detection. The call will be disconnected when the system detects the answering machine at the other end.


 


Step 6-

In case the calls go unanswered on certain numbers, you can ask the system to more another attempts to those numbers after a certain time duration as shown below: 



Step 7-

Enable "Set hours before attempts" which will define time in hours to take a pause before next attempt for the un-connected calls or incompleted calls.



 

Step 8-

Select allocation type from Users or Teams.


Step 9-

Select the User from Assignee


Step 10-

Select the CRM from which you want to import the campaign 

 


Step 11-

Select the trigger, you want to create the activity for.


Step 12-

You can set the minimum user limit to run the campaign. If the number of users available is less than the limit set, the campaign will not run/will stop.

 



Step 13-

Give a description for campaign. It is optional. Then click on “Save” button.

 


Step 14-

You are all set to start the campaign. Please make sure all the agents have their dialer open. Click on toggle button.

 



Step 18-

Once the session is started, the agents will start getting calls on their dialers. 


 


Step 19-

The agents can change thier availabilty statu to take a break and then change it again when they are back.


 

 


Step 20-

 If you wish to check the status of calls made, just go back to the dashboard and the number of calls made will be visible.


 

    

Step 21-

There is also an option to download the report of the calls made through the campaign.