What is Call Disposition?
Call disposition refers to the outcome or result of a phone call, typically recorded or categorized for tracking and analysis purposes.
It indicates what happened during the call, such as whether it was successful, whether a sale was made, or if there was an issue that needed further attention. Common call dispositions include "answered," "no answer," "busy," "left voicemail," "call back later," "sale made," "customer issue resolved," and so on.
How to add Call Disposition?
Step 1: Log in to your CallHippo Dashboard - https://web.callhippo.com/dashboard
Step 2: Click on "Setting" in the left-hand side panel.
Step 3: Under “Setting” click on "Call Disposition"
Step 4: Click on “Add” if you want to add any custom disposition, as shown below. Type the Disposition that you want to create and save it.
Step 5: The custom Call dispositions added here are visible in the CallHippo dialer. You can add the call disposition after each call.
Step 6: Additionally, whatever disposition you select will also be reflected in the logs of the call, which can be fetched from the "Call logs/Recording" section of the Dashboard.
What is a Call Disposition Report?
The Call Disposition Report contains a list of dispositions used by users during a specific period. The number associated with each user indicates the frequency of a particular disposition being used in a selected time frame.
Call Disposition Report:
1. Call Disposition Report is available under the Reports tab.
2. You can apply the filters on the report by clicking on the "Filter" icon and selecting the required data.
Note: The dispositions marked in calls by users in a given time frame, will be visible in the report.
3. You can also download the report (CSV format) by clicking on the Filter icon and selecting the required columns.
Note: If any disposition has not been used by any of the agents for the filtered duration, then the same disposition will not be reflected in the Report. In this case, the time filtered needs to be updated, to check the duration for when is that disposition being used.