What is Call Disposition?
A call disposition describes the outcome of any call.
What is Call Disposition Report?
The Call Disposition Report contains a list of dispositions used by users during a specific period. The number associated with each user indicates the frequency of a particular disposition being used in a selected time frame.
Call Disposition Report:
1. Call Disposition Report is available under the Reports tab.
2. You can apply the filters on the report by clicking on the "Filter" icon and selecting the required data.
Note: The dispositions marked in calls by users in a given time frame, will be visible in the report.
3. You can also download the report (csv format) by clicking on the Filter icon and selecting the required columns.
Note: If any disposition has not been used by any of the agents for the filtered duration, then the same disposition will not be reflected in the Report. In this case, the time filtered needs to be updated, to check the duration for when is that disposition being used.