Spam Watch is a solution that detects whether users' phone numbers have been marked as spam. Specifically tailored for phone numbers registered in the United States or Canada. This is offered as an optional add-on service. Utilizing Spam Watch, users can receive alerts or notifications regarding any instances of their numbers being spammed, empowering them to take necessary measures to uphold their call pickup ratio.

How to purchase the Spam Watch addon?

1. Log in to your CallHippo dashboard and navigate to the profile section visible on the top-right corner of the screen.


2. Click on the “Plan and billings” option visible in the dropdown menu.



3. Click on the “Plan” option visible in the screenshot and then scroll down a little.



4. To purchase the Spam Watch add-on, simply click on the respective checkbox. The Change Plan button will then become active (red), allowing you to proceed with the update.



5. The system will show a dialog box showing the prices applicable for ‘Spam Watch’. Click on “Yes” to proceed to purchase the addon.


Note: The addon charges are $2 per number/month. Total charges will be calculated based on the availability of US/CAD numbers in the account.

Steps to check the Spam Watch on your US and Canada numbers:

1. Log in to your CallHippo dashboard.


2. Navigate to the “Numbers and DID” section on the left side of the screen and then click on the Numbers.


  • If in Spam → "Yes" is mentioned → This indicates that the number has been spammed, and it is now time to take necessary action. 

  • If in Spam → "Not Spam" is mentioned → This indicates that the number has not been spammed, and the number can still be used. 

  • If in Spam → "NA" is mentioned → This indicates that the add-on does not apply to the number. We are checking the "Spam" status for US/CAD numbers only.


3. Get Notified via emails

You will be notified of the number being spammed via an email notification.


Precautions to Avoid Number Spamming: 

To prevent your other number(s) from being marked as spam, you can consider adding more numbers to your account and activating CallHippo's Auto Rotate.

What is CallHippo's Auto Rotate?

https://support.callhippo.com/support/solutions/articles/10000083506

CallHippo's Auto-Rotate automatically rotates your "From Number" on every call. This increases call connect rates as customers see a different number each time you call them.


Frequently asked questions:


Q: What is Spam Watch, and why would I need it?

A: Spam Watch is an add-on that helps you monitor if your US or Canadian phone numbers have been marked as spam. This helps protect your call pickup rate and reputation by alerting you if your number is flagged.


Q: How do I know if my number has been marked as spam?

A: You can check this in the "Numbers and DID" section of your CallHippo dashboard. If it shows "Yes" under Spam, the number has been marked as spam.


Q: Will I get notified if one of my numbers is marked as spam?

A: Yes, CallHippo will send you an email alert if any of your US or Canadian numbers get flagged as spam.


Q: Will Spam Watch clean or unflag numbers already marked as spam?

A: No, Spam Watch is a monitoring tool. It alerts you about spam status, but does not remove the spam tag. You’ll need to take action on your end to address the issue.

Q: How can we do a SPAM check for our numbers?
A: To check if your numbers are marked as spam, log in to your CallHippo dashboard, go to the "Numbers and DID" section, and view your numbers. Under the "Spam" column, you'll see one of three statuses: "Yes" (number is spammed), "Not Spam" (number is safe), or "NA" (not applicable, usually for non-US/CAD numbers).

Q: How do we avoid getting our numbers flagged as spam?
A: You can reduce the chances of being flagged by adding more numbers to your account and enabling CallHippo’s Auto Rotate feature, which changes your caller ID for every call to avoid overusing a single number.

Q: Will Spam Watch work for “likely” or “suspected” spam tags shown on mobile phones?
A: No, Spam Watch does not monitor or detect numbers tagged as “likely spam” or “suspected spam” by mobile carriers. It only detects confirmed spam status for US and Canadian numbers.

Q: Do you have the Spam Watch feature available to check the number's health?
A: Yes, Spam Watch can be enabled as an optional add-on. Once active, it monitors the spam status of your US and Canadian numbers and provides visibility into whether your number has been flagged.

Q: How does the Spam Watch feature work?
A: Spam Watch checks your US/CAD numbers and updates their spam status within the dashboard. If a number is marked as spam, you’ll see it reflected under the "Spam" column and also receive an email notification so you can take action promptly.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]