What is CallHippo AI?
CallHippo AI is a comprehensive call analysis tool that evaluates each call by analyzing various conversation parameters. It offers AI-powered call transcription, voicemail transcription, key topics analysis, call summaries, a custom topic tracker, sentiment analysis, and talk ratio analysis. After evaluating calls, it generates personalized coaching insights, providing agents with continuous and customized coaching. Additionally, it features a smart dashboard for easy monitoring and management of all call-related data.
Introduction to CallHippo AI?
Smart Dashboard: The CallHippo AI Dashboard offers a comprehensive overview of user calls. It includes sentiment analysis to gauge customer satisfaction during conversations. The dashboard identifies key moments and extracts topics discussed to highlight recurring themes and concerns, providing valuable insights into customer preferences, pain points, and trends. Additionally, it provides agent analytics that measures customer sentiment, customer satisfaction, and the average call score for each call.
Call Summary and Call Transcription: CallHippo AI offers a detailed summary of each call, capturing key points and outcomes succinctly. In addition to the summary, it provides a complete transcription of the entire conversation, allowing for an in-depth review and analysis of the dialogue. This dual feature ensures that users can quickly grasp the essential elements of the call while also having access to the full transcript for more comprehensive insights and follow-up actions.
Custom Moments: A moment name is a broader term connected to your keywords. For instance, "Marketing" could serve as the moment name, encompassing all marketing-related terms such as content marketing, demand generation, and SEO.
How to get CallHippo AI?
- Open CallHippo Web.
- Login to the CallHippo.
- Click on the Profile icon.
- Go to Plan and Billing.
- Purchase the CallHippo AI addon.
- Start accessing now the CallHippo AI. CallHippo can be acessed via side menu of the CallHippo also.