What is Quality Analyst Role?
The Quality Analyst (QA) is a newly introduced user role available to all CallHippo plan users, aimed at helping businesses audit the quality of calls made by their teams. This role is provided free of charge and does not count towards the number of seats in your plan.
However, it can only be assigned if the business has purchased one of CallHippo's Ultimate or Platinum plans. QA users can access call logs and recordings through the CallHippo web app to review and ensure service quality, but they cannot use the dialer or mobile/desktop applications.
QA user screen will look like this.
Frequently Asked Questions
1. How do I add a Quality Analyst to my account?
You can invite a QA user from the users module of CallHippo web app.
2. What access does a Quality Analyst have?
QA users can only access the call logs and recordings module in the web app. They do not have access to the dialer, desktop app, or mobile app.
3. Can I change a QA user to another role or vice versa?
No, the Owner/Admin cannot move a QA user to another role, and other roles cannot be changed to QA.
4. In which plans can users invite the Unlimited QA users?
Users can invite unlimited QA members in the Ultimate plan of OPS and the Platinum plan of CCS.