The most common reasons a customer cannot log in to CallHippo include incorrect login credentials, an expired password, an inactive account, browser cache issues, or network-related problems.
Troubleshooting Steps:
Verify Credentials: Ask the customer to double-check their email and password to ensure they are entering the correct details.
Reset Password: If the credentials are correct but the login still fails, advise them to use the "Forgot Password" option on the login page to reset their password.
Check Account Status: Confirm whether the account is active. If the account is inactive due to non-payment or suspension, inform the customer to clear outstanding dues or resolve any related issues.
Clear Browser Cache: Suggest clearing the browser cache or trying to log in via incognito/private browsing mode.
Try a Different Browser or Device: If the issue persists, we recommend switching to another browser or device to rule out browser-related problems.
Check Network Restrictions: Verify if the customer’s IP or network is blocking access to CallHippo. Advise them to try a different network or disable their VPN if applicable.
Escalate the Issue: If none of the above solutions work, escalate the issue by creating a support ticket. Include relevant details such as the customer’s email, any error messages received, and the time of the login attempt for further investigation.
(Alternative Access Method)
Use the Magic Link:
If resetting the password doesn’t work, they can request a Magic Link from the login page.
This link will be sent to their registered email, allowing them to log in without a password.