CallHippo pricing is simple and flexible. It’s primarily based on:

  • Seats (user slots) in your account
  • Phone numbers added to your account

CallHippo follows an auto-renewal billing system, which means:

  • You must keep at least one primary payment method added to your account
  • Auto-renewal cannot be disabled

What is a Seat?

A seat is a user slot in your CallHippo account.

  • You are billed based on the number of seats, not on how many users are actively using them
  • By default, each user = one seat
  • Adding a user automatically adds a seat and updates billing
  • Unused seats remain billable unless you update the seat count after deleting the user and before the next billing date.
    Example:
    If your plan has 5 seats but only 2 active users, you’ll still be billed for 5 seats.

What Are the Per-Seat Charges?

The prices shown on the CallHippo pricing page are per-seat charges:
 👉 https://callhippo.com/pricing/

Example:

  • Starter Plan (US & Canada): $25 per seat
  • If you have 4 seats, your monthly charge = $25 × 4 = $100


Additional Charges You Should Know About

 1. Phone Number Charges

  • Each user gets 1 free standard number
  • As long as users = standard numbers, there’s no extra charge
  • Always add the user first, then assign the number

Extra charges apply if:

  • You add more standard numbers than users

Example:
 2 users + 3 standard numbers → the 3rd number is chargeable

2. Number Replacement Within the Same Billing Cycle

If you remove a number and add a new one in the same billing cycle, the new number will be charged on Pro-rated billed as additional.

Examples:

  • 4 users / 3 numbers → delete 1 + add 1 → still within limit (no extra charge)
  • 2 users / 2 numbers → delete 1 + add 1 → treated as a 3rd number and charged
  • Number counts reset at the start of the next billing cycle

3. Premium Number Charges

  • Premium numbers are not included in the free standard number benefit
  • They are always charged separately

Example:
Even if you haven’t used all your free standard numbers, a premium number will still be billed.

Learn more about number types here

4. Add-On Charges

What are add-ons?
 Add-ons are optional features that enhance your plan and can be added anytime (except during trial).

  • Available for all plans
  • Fully flexible
  • Billed separately

Example:
If you’re on the Bronze plan and want Call Scribe, you can add it as an add-on.

👉 View add-ons on the pricing page (scroll down): https://callhippo.com/pricing/

5. Calling Credits

Calling credits work like prepaid balance and are used when usage goes beyond your plan.

Credits are used when:

  • Calling countries not covered in your plan

  • Sending or receiving SMS (beyond “free SMS” limit, if applied within the plan)
  • Free minutes are exhausted
  • Calling premium numbers
  • Forwarding calls to external numbers not included in your plan

Rate cards:

(Links available on the website)

✔ Unused credits carry forward to the next cycle

Frequently Asked Questions

Q: Why am I charged for a seat even if no one uses it?
 A: Seats are billable user slots. Charges apply whether they’re used or not.

Q: Will I be charged immediately if I add a user?
 A: Yes. A new seat is added and billed on a pro-rated basis.

Q: Why am I charged after deleting and adding a number?
 A: New numbers added in the same billing cycle are treated as additional for that cycle.

Q: Can I turn off auto-renewal?
 A: No. Auto-renewal is mandatory to keep services active.

Q: Why do I need a payment method after paying?
 A: It’s required for renewals, add-ons, credits, and usage-based charges.

Q: Do unused calling credits expire?
 A: No. They roll over and can be used later.

Need Help?

Our support team is always here for you.
Email: [email protected]
Live chat available on the website