Please refer to the steps below to change the number of seats in your account.
1. Log in to your CallHippo dashboard.
2. Navigate to your profile section on the top right corner of your screen and click on the “Plan and billing” option visible in the dropdown.
3. Click on the “Plan” option visible on the left side of your screen and scroll down a little until you see the “Total seats” option as visible in the screenshot.
4. Use the arrow keys to change the number of seats or manually enter the number of seats you want in your account.
5. Once the number of seats is changed from the previously set number, the “Change Plan” button will turn red and become available.
6. Click on the “Change Plan” button to proceed.
7. A dialog box will appear showing the change in pricing when you need to click on the “Upgrade” button to finalize the changes.
Once done, the number of seats in your account has been successfully changed.
Important: Any changes to billing will take effect from the next billing cycle. Refunds are not provided for users or seats deleted during a billing cycle.
Frequently asked questions:
Q: When will the updated seat count and billing take effect?
A: Any changes to the number of seats will take effect from your next billing cycle. Pricing will be adjusted in the upcoming invoice accordingly.
Q: What happens if I reduce the number of seats in the middle of my billing cycle?
A: The changes will apply starting from your next billing cycle. No refunds are issued for seats removed during an ongoing billing cycle.
Q: Why is the “Change Plan” button not clickable after updating the number of seats?
A: The “Change Plan” button only becomes active when the seat number is changed from its current value. Ensure you have modified the number before proceeding.
Q: Do I need to contact support to change my seat count?
A: No, you can update the seat count directly from the dashboard. If you encounter any issues, you can reach out to [email protected] for assistance.
We hope this was helpful!
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]