If you've forgotten your CallHippo password or simply want to update it for security reasons, resetting your password is a quick and easy process. Whether you're locked out or taking proactive steps to protect your account, you can reset your password in just a few clicks—no need to contact support.

Steps to reset your CallHippo password from the web browser:

1. Visit the CallHippo login page via: https://web.callhippo.com/ 

2. Click on the “forgot password” option as visible in the screenshot.

3. Enter your CallHippo registered email address and then click on the “reset password” button.

4. A reset password link will be sent to your email address, which you need to click on:

5. Enter your new password and then click on “Reset Password” to proceed.

6. Your password has been successfully updated.

You will now be redirected to the login page. Please enter your registered CallHippo email address along with the new password to access your account.

Steps to reset your password from the CallHippo mobile app:

1. Open your CallHippo iOS/Android application.

2. Click on the ‘Forgot Password’ option.

3. Enter your CallHippo-registered email address and then click on the ‘Reset Password’ button.

4. A link will be sent to your email address. Click on it and enter the new password.

5. Now, come back to the login page of the CallHippo application and log in using your new credentials.

The password is now reset for your CallHippo account using the mobile application.

Password Requirements: Avoid Using Personal Information

If you see this error message:
 “Passwords must not include any part of your first name, last name, or email address. Please choose a different password.”

It means your password contains personal information, which isn’t allowed for security reasons.

What You Can’t Use in Your Password

Your password must not include:

  • Your first name

  • Your last name

  • Any part of your email address (even partial matches)

Example

If your name is Ravi Kumar and your email is [email protected], avoid:

  • ravi

  • kumar

  • ravi.kumar

  • ravi.kumar89

  • Any other portion of the email address

How to Create a Valid Password

  • Avoid personal information completely

  • Use unrelated words

  • Add numbers and special characters

  • Keep it at least 8 characters long

Invalid Password Examples

  • Ravi@2025 (contains first name)

  • Kumar123! (contains last name)

  • ravi.kumar89@ (part of email)

Valid Password Examples

  • Rocky7529!

  • GlobeRain88$

  • Lemon_Tree91

Frequently Asked Questions

  • What if I don’t receive the password reset email?
     Check your spam/junk folder. If it’s not there, verify your email address or contact support at [email protected].

  • Can I reuse an old password when resetting?
     No. You can’t reuse your last three passwords. A new password is required.

  • Will resetting my password log me out of other devices?
     Yes. For security reasons, all other active sessions will be logged out.

  • What are the minimum password requirements?

  1. At least 8 characters

  2. A mix of letters, numbers, and special characters

  3. No use of your name or email address

Keeping your password strong helps protect your account and your data.

If you need any help, feel free to reach out at [email protected]