If you've forgotten your CallHippo password or simply want to update it for security reasons, resetting your password is a quick and easy process. Whether you're locked out or taking proactive steps to protect your account, you can reset your password in just a few clicks—no need to contact support.


Steps to reset your CallHippo password from the web browser:


1. Visit the CallHippo login page via: https://web.callhippo.com/ 


2. Click on the “forgot password” option as visible in the screenshot.



3. Enter your CallHippo registered email address and then click on the “reset password” button.



4. A reset password link will be sent to your email address, which you need to click on:



5. Enter your new password and then click on “Reset Password” to proceed.



6. Your password has been successfully updated.


You will now be redirected to the login page. Please enter your registered CallHippo email address along with the new password to access your account.


Steps to reset your password from the CallHippo mobile app:


1. Open your CallHippo iOS/Android application.

2. Click on the ‘Forgot Password’ option.



3. Enter your CallHippo-registered email address and then click on the ‘Reset Password’ button.



4. A link will be sent to your email address. Click on it and enter the new password.



5. Now, come back to the login page of the CallHippo application and log in using your new credentials.



The password is now reset for your CallHippo account using the mobile application.


Password Requirements: Avoid Using Personal Information

If you see the error message: "Password must not include any part of your first name, last name or part of email address. Please choose a different password."

It means the password you entered contains text that matches your first name, last name, or part of your email address. This is not allowed for security reasons.

Example:
If your name is Ravi Kumar and your email is [email protected], your password must not include:

  • "ravi"

  • "kumar"

  • "ravi.kumar"

  • "ravi.kumar89"

  • Any other part of your email address

To avoid this error:

  • Do not use your first or last name anywhere in the password.

  • Avoid including any part of your email address, even partial matches.

  • Use a combination of unrelated words, numbers, and special characters.

Invalid password examples:

  • Ravi@2025 (uses first name)

  • Kumar123! (uses last name)

  • ravi.kumar89@ (part of email)

Valid password examples:

  • Rocky7529!

  • GlobeRain88$

  • Lemon_Tree91

Make sure your password is at least 8 characters long and not based on personal information. This helps keep your account secure.


Frequently asked questions:


Q: What if I don’t receive the reset password email?

A: Check your spam or junk folder. If it's not there, ensure you entered the correct email or contact support at [email protected].


Q: Can I use the same password as before when resetting?

A: No, you cannot enter your most recent three passwords, which you have previously set. You will have to enter a new password when resetting the password.


Q: Will resetting my password log me out of other devices?

A: Yes, resetting your password will log you out from other sessions for security purposes.


Q: What are the minimum requirements for a valid CallHippo password?

A: Your password must be at least 8 characters long and should include a mix of letters, numbers, and special characters. It must not contain your first name, last name, or any part of your email address.



I hope this helps. If you still face any queries, please feel free to reach out at [email protected]