Table of Contents:
What is the CallHippo dialer?
Benefits of CallHippo dialer
How to open the CallHippo dialer?
Steps to log out of the CallHippo dialer
How to dial a number using the CallHippo dialer?
Features and Functionalities
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How to download the CallHippo mobile app
For Android (via Google Play Store)
For iOS (via Apple App Store)
For Windows/MacBook (via CallHippo dashboard)
FAQs
What is the CallHippo dialer?
The CallHippo Dialer is a powerful softphone application designed to make calling more seamless and efficient. Whether you're a startup, a sales team, or a support operation, the dialer provides users with a streamlined interface to make and receive calls, send SMS, and access essential calling features—without being tied to a CRM or external integration.
Available across web browsers, desktop apps, and mobile applications, the CallHippo dialer ensures you stay connected from anywhere, on any device.
Benefits of the CallHippo dialer:
The dialer offers several advantages, making it a valuable tool for businesses of all sizes:
Simplified Access: It can be accessed independently of CRM tools or third-party apps, making it ideal for agents who only need calling capabilities.
Cross-Platform Availability: Use it on a web browser, desktop app, or mobile (iOS & Android).
Focus on Calling: Unlike CRM-based dialers, it eliminates distractions and focuses solely on core telephony functions.
Separate Logins: Users can stay logged in on the dialer independently of their dashboard session.
One Login at a Time: You cannot open the dialer in more than one browser at the same time.
How to open the CallHippo dialer?
1. Log in to your CallHippo dashboard.
2. Click on the orange colored “Dialer” button visible at the top of the dashboard.
3. If you want to open the web dialer, click on ‘cancel’ and then click on the “open dialer” button.
4. The dialer will be opened in a new tab in the same browser window.
Important:
You cannot log into the CallHippo dialer using the same account on multiple browsers at the same time.
If you attempt to do so, you will be automatically logged out of the previously active web dialer session.
Please note that dialer login/logout is separate from dashboard login/logout.
If you wish to log out of the dialer specifically, please follow the steps mentioned below.
Steps to log out of the CallHippo dialer:
1. Log in to your CallHippo dialer.
2. Click on the “Main Menu” icon.
3. Click on the logout button visible at the bottom of the options list.
Your dialer will now be logged out.
How to dial a number using the CallHippo dialer?
1. Log in to your CallHippo dialer.
2. Enter the number that you want to dial in the CallHippo dialer.
3. After entering the number, click on the numbers allocated to you at the bottom of the dialer.
4. Click and select the number using which you want to make the outgoing call.
5. After selecting the number, click on the “Call” button, and you will successfully be able to make the outgoing call.
Features and Functionalities:
The main page:
Menu options on the left:
Dialpad – It will take you back to the dialpad.
All Calls/Inbox – You can check all the calls that you made/received here.
Contacts – It shows all the saved contacts.
SMS/MMS – To check all sent/received SMS/MMS.
Call Reminder – If you have set a reminder for a call, here you can check all the planned calls.
Settings – You can turn ON/OFF some features directly from the dialer without logging in to the dashboard.
Leaderboard – The Leaderboard feature enables the admin to identify the top performer among all users or teammates based on the number of calls made.
The evaluation criterion is straightforward: the user with the highest number of calls is recognized as the best performer.
How to download the CallHippo mobile app
1. For Android (via Google Play Store):
Open the Google Play Store on your Android device.
In the search bar, type “CallHippo” and tap search.
Locate the official CallHippo app from the results.
Tap Install to download and install the app.
Once installed, open the app and log in using your CallHippo credentials.
2. For iOS (via Apple App Store):
Open the App Store on your iPhone or iPad.
Tap on the search icon and type “CallHippo”.
Find the official CallHippo app in the search results.
Tap Get and confirm with your Apple ID or Face ID to download.
After installation, launch the app and log in to your CallHippo account
How to download the CallHippo application for Windows/MacBook?
1. Log in to your CallHippo dashboard.
2. Click on the “Integrations” section present on the left side of the dashboard.
3. Click on “Our Apps” option and then select Windows or iOS depending on your requirement for which you want to download the application for.
4. The file for the application will be downloaded. Run the file and install the application on your system to complete the process.
Important information:
For advanced settings such as adding phone numbers, allocating numbers to team members, starting a free trial, or purchasing a plan, you'll need to log in to the CallHippo dashboard, which is accessible only through a desktop browser.
Some basic queries regarding the CallHippo dialer:
Q: On which devices can I use the CallHippo dialer?
A: You can use the CallHippo dialer on a desktop browser, through the desktop app, or on mobile devices via the Google Play Store (Android) and Apple App Store (iOS).
Q: Is the dialer login the same as the dashboard login?
A: No, dialer login/logout is separate from dashboard login/logout. Logging out of one does not log you out of the other.
Q: Where can I download the CallHippo mobile dialer app?
A: You can download it from the Google Play Store for Android devices and the Apple App Store for iOS devices.
Q: Can I add or assign phone numbers using the dialer?
A: No, advanced settings like adding or assigning phone numbers must be done through the CallHippo dashboard.
Q: Why am I getting logged out of the dialer unexpectedly?
A: This usually happens if you log into the same account from another browser. The dialer only allows one active session at a time.
Q: Can I use the CallHippo dialer while you’re away from your laptop and desktop?
A: Yes, you can use the mobile apps for Android or iOS to stay connected from anywhere in case of an emergency.
Q: How can I leave feedback for suggestions and improvements?
A: You can easily share your suggestions or ideas for improvement directly from the CallHippo dialer. Simply head to the “Need Help / Feedback” section available in the main menu. Whether it’s a feature request or feedback on your experience, your input helps us make CallHippo better for everyone.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]