1. What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that lets you make voice calls using the internet instead of traditional phone lines.
If you’ve used WhatsApp calls, Zoom, or Skype—you’ve already used VoIP.
2. How Does VoIP Work?
VoIP converts your voice into digital data packets, sends them over the internet, and reassembles them at the other end so the listener hears you clearly.
You can use VoIP through:
VoIP desk phones
Softphone apps (computer/mobile)
Web dialers (like CallHippo)
3. Why Do Businesses Use VoIP?
✔ Lower Calling Costs
VoIP reduces communication expenses, especially for long-distance and international calls.
✔ Perfect for Remote Teams
Place or receive calls from anywhere using mobile or web apps—ideal for distributed teams.
✔ Feature-Rich
Modern VoIP systems include:
Call recording
IVR
Voicemail-to-email
Call analytics
Tools like CallHippo offer these out-of-the-box.
✔ Easy to Scale
Add users or numbers instantly—no hardware required.
✔ Integrates With SaaS Tools
VoIP connects with CRMs and helpdesks like HubSpot, Zoho, Salesforce, and more, helping teams manage calls without switching apps.
4. How Do SaaS & VoIP Work Together?
VoIP has evolved into cloud telephony, powered by SaaS.
This means:
No hardware or servers
Setup in minutes
Everything managed online
Platforms like CallHippo help businesses:
Set up international numbers instantly
Manage global teams
Track performance with call insights
Keep communication flexible and location-independent
5. Why Does VoIP Matter for New Users?
VoIP is now essential for modern businesses because it is:
Cost-effective
Flexible for remote work
Scalable as you grow
Integrated with your everyday tools
With SaaS-powered VoIP (like CallHippo), your phone system becomes part of your customer support, sales operations, and team collaboration.
Need Help?
For any questions, reach out to us at [email protected].