Local Presence in CallHippo: Functionality and Setup Instructions
Local Presence allows you to display a local phone number when calling customers in different countries. If your account has both US and UK numbers, calls to US contacts will show your US number, while calls to UK contacts will display your UK number automatically.
Why It Matters
Customers are more likely to answer calls from familiar local area codes. Local Presence helps improve pickup rates and increases the chances of meaningful conversations.
Important to Know
This feature works only if you have multiple country numbers in your account.
If you call a country where you don’t have a local number, CallHippo will automatically select the number that provides the best call connectivity, based on intelligent routing.
Local Presence helps your business sound local—wherever your customers are.
Steps to enable Local Presence:
1. Log in to your CallHippo dialer.
2. Click on "Numbers" (located under the dial button)
3. Click on the checkbox to enable the “Local Presence” feature for your account.
“Local Presence” is now enabled.
Some basic queries related to the Local Presence feature:
Q: Why should I use Local Presence?
A: It increases the chances of your calls being answered by showing a local number, which improves your outreach effectiveness.
Q: How does Local Presence work when I'm calling different countries?
A: Local Presence automatically recognizes the country you're calling based on the number you dial. If you have a local number for that country in your account, it will use that one to display, so your call looks familiar and local to the person picking up.
Q: What happens if I call a country for which I don’t have a local number?
A: If you do not have a local number for the country you’re calling, CallHippo will use the default number set in your account to place the call.
Q: Do I need to have multiple phone numbers to use Local Presence?
A: Yes, this feature only works if you have local numbers from multiple countries in your account.
Q: Will enabling Local Presence affect my inbound call settings?
A: No, it only affects outbound calls by selecting the appropriate local number for each call.
Q: Can I disable Local Presence after enabling it?
A: Yes, you can uncheck the feature in the “Numbers” section of your dialer to disable it.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]