If you're facing issues while signing up, it's usually due to one of the reasons below. We've simplified them to help you quickly identify what may be preventing your registration.
1. Account Doesn't Meet Signup Criteria / High-Risk Email
This means our system could not verify your business as eligible. Common reasons include:
No active website linked to your business
Limited online or social media presence, making verification difficult
A very new domain that has not yet built enough trust
A high fraud-risk score associated with the email address or domain
In such cases, the signup is automatically restricted and cannot be manually overridden.
2. Generic Email Domain Used
We only allow sign-ups using business email addresses.
Not accepted:
Gmail
Yahoo
Outlook
ProtonMail
Other free email services
Accepted:
Email addresses linked to your company domain (for example: [email protected])
This helps us maintain platform security and verify business authenticity.
3. Invalid or Unsupported Domain
If you see a message such as "Please sign up with a valid domain," it means the email domain you used is not supported.
Please try signing up again using a different, verified business domain.
Restricted Business Categories
At this time, we are unable to support sign-ups from certain business types, including but not limited to:
PC or technical support services
Printer or TV repair services
Antivirus or security software
Airline ticket booking services
Online dating platforms
Instant email services
Customized computer sales
Traditional healing or spell-casting services
If your business falls into one of these categories, the system will automatically block the signup.
Quick FAQs
Why is a website or online presence required?
It helps us verify that your business is legitimate and operational.
Can freelancers sign up?
Our services are currently available only to officially registered businesses with a valid business email address.
Can support bypass the signup restriction?
No. Signup eligibility is controlled by the system and cannot be overridden manually.
I have a business email but still can't sign up. Why?
Your domain may be too new, flagged as high risk, or associated with a restricted business category.
Need Further Assistance?
If you still have questions, please contact us at [email protected].