When you are unable to sign up, there are multiple error messages that you might get while signing up.
1. "Your account doesn’t meet the acceptance criteria for signup" or “high risk email”.
Lack of an Active Website: Your business email is not associated with an active website.
Limited Online/Social Media Presence: There is no significant online or social media presence associated with your business.
Domain Age: Your domain age might be very less.
Prohibited Business Categories:
Unfortunately, we are unable to accommodate businesses in the following categories:
PC support
Printer-fix services
TV-fix services
Airline ticket bookings
Traditional healer and spell-casting
Customized computers
Online toy stores
Instant email services
Technical support and antivirus services
Online dating
Anti-virus software
Note: We're sorry, but we're unable to assist with the sign-up process, as it depends on system settings that we aren't able to override. We appreciate your understanding.
2. “Generic domain”
Our system is designed to ensure the security and authenticity of our users, and as a result, it requires the use of a business email address.
Unfortunately, generic email services such as Gmail, Yahoo, Outlook, etc., are not accepted for sign-up.
To successfully register and access our platform, we kindly request that you use your business email address, preferably one associated with your organization, such as ta**@callhippo.com.
Notes:
We do not accept registrations from generic domains such as Gmail, Yahoo, or ProtonMail.
Please note that our services are currently only available to registered businesses. If you are a freelancer, we recommend exploring our platform once you have officially registered your business.
3. “Please sign up with a valid domain.”
This means the email domain you used isn't accepted by our system. Please try signing up with a different, more valid business domain.
Frequently asked questions:
Q: Why am I seeing the message "Your account doesn’t meet the acceptance criteria for signup" when trying to sign up?
A: This message typically appears if your email or business doesn't meet our signup requirements. Common reasons include having no active website, limited online or social media presence, or a recently registered domain.
Q: What does "high-risk email" mean during sign-up?
A: A "high-risk email" indicates that the email address you used might be associated with a high fraud score or suspicious activity, which prevents us from processing the sign-up request.
Q: Why can’t I sign up if my business doesn’t have a website?
A: An active website helps verify your business's legitimacy. Without one, our system may flag your account as not meeting our signup criteria.
Q: I don’t have social media for my business. Could that affect my ability to sign up?
A: Yes, a limited online or social media presence can be a factor in signup denial, as it makes it harder to verify your business's authenticity.
Q: Can I use a Gmail or Yahoo email to sign up?
A: No, our platform does not accept sign-ups using generic email domains like Gmail, Yahoo, or Outlook. We require a professional, business-associated email.
Q: Why do you not allow generic domain emails for sign-up?
A: To ensure security and prevent misuse, we only allow emails associated with a verified business domain, not personal or free email services.
Q: What if I only have a personal email?
A: If you’re using a personal email and not a business email, your sign-up request may be declined as our services are meant exclusively for registered businesses.
Q: Can freelancers sign up for CallHippo?
A: Currently, our services are intended for officially registered businesses. Freelancers can explore our services once they’ve registered a business and have a valid business email.
Q: Are there business types that CallHippo doesn’t support?
A: Yes, we do not support sign-ups from certain business categories like PC support, printer/TV-fix services, spell-casting, online toy stores, technical support, and others.
Q: What should I do if I’m in a prohibited business category?
A: Unfortunately, we are unable to offer our services to businesses in restricted categories and cannot override this system limitation.
Q: I have a business email, but still can’t sign up—why?
A: If you're still facing issues despite using a business email, the domain might be too new, or other factors like fraud score or business type might be affecting your eligibility.
Q: Can the sign-up restrictions be bypassed manually?
A: No, we are unable to bypass the system’s eligibility checks or sign-up restrictions. All users must meet the standard criteria to gain access.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]