In the world of VoIP (Voice over Internet Protocol), ensuring consistent call quality and reliable connectivity is critical for effective business communication. CallHippo’s Smart Switch feature is designed to do just that—by allowing users to effortlessly switch between multiple telephony providers when needed.
What Is Smart Switch?
Smart Switch is an intelligent call routing feature within CallHippo's virtual phone system. It empowers users to maintain uninterrupted, high-quality voice calls by enabling manual or automatic switching between available telephony service providers. This ensures that calls are always routed through the most reliable network, even if the default provider encounters issues.
Why It Matters
In a VoIP setup, a telephony service provider is the software-based gateway that connects your virtual phone system to physical telephony infrastructure. These providers facilitate actions like dialing calls and logging communication. However, just like mobile networks, VoIP providers may occasionally face outages or call quality problems. Smart Switch eliminates this concern by offering real-time alternatives.
Key Benefits of Smart Switch
Automatic Failover: If the primary provider faces call failure or audio distortion, Smart Switch automatically reroutes your call through an alternative provider.
Manual Control: Users can manually switch providers via the dial pad if they encounter network issues before placing a call.
Enhanced Call Quality: By using multiple providers, CallHippo ensures better connectivity, reduced call drops, and improved audio clarity.
Time-Sensitive Routing: Critical or high-priority calls can be routed more efficiently using predefined rules.
Customizable Call Flows: Design call routing strategies based on business needs to ensure calls reach the right destination with minimal delay.
Improved Customer Experience: Reduced disruptions mean more professional, reliable conversations with your clients.
How to Use Smart Switch in CallHippo
1. Log in to the CallHippo Dialer: Open your CallHippo dial pad, where you’ll find the Smart Switch toggle.
2. Choose a Provider: By default, the system uses a primary provider (e.g., Provider A). If needed, toggle to another option (e.g., Provider B) to initiate the switch.
3. Confirmation Message: Upon switching, a pop-up message will confirm that the new provider is active for your next call.
When to Use Smart Switch
Use Smart Switch whenever:
You face audio quality issues such as distortion or lag.
Calls are not connecting through your current provider.
You want to optimize performance for time-sensitive or high-priority calls.
By leveraging Smart Switch, CallHippo ensures that your business remains connected, no matter the network conditions. It's an essential tool for maintaining professionalism, improving customer interactions, and ensuring operational efficiency in your VoIP-based communications.
Frequently asked questions:
Q: Why would I need to switch providers during a call?
A: If your current provider experiences call drops, audio distortion, or fails to connect, Smart Switch enables you to reroute the call through a more reliable provider.
Q: How does Smart Switch improve call quality?
A: It ensures calls are always made through the best available network, reducing lag, distortion, and drops by dynamically selecting the most reliable provider.
Q: Do I need to configure anything to use Smart Switch?
A: No special setup is needed. Just access the feature through your CallHippo dialer and toggle to the desired provider.
Q: Will Smart Switch interrupt an ongoing call?
A: You cannot change the Smart Switch during an ongoing call. Smart Switch applies before a call is connected. For best results, switch providers before placing your call.
Q: How does Smart Switch handle provider outages?
A: It detects the issue and automatically reroutes the call through an alternative provider, avoiding downtime.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]