Smart Switch: Seamless Provider Switching for Better Call Quality

Smart Switch works silently in the background to make sure every call goes through the strongest available provider—so you can focus on the conversation, not the connection.

What Is Smart Switch?

Smart Switch is an intelligent call-routing feature in CallHippo that allows calls to switch between multiple telephony providers. If one provider faces issues, your call is instantly routed through another reliable option.

Why Smart Switch Is Important

VoIP providers, like mobile networks, can sometimes experience outages or poor call quality. Smart Switch prevents these issues from impacting your calls by always routing them through the most stable network available.

Key Benefits at a Glance

  • Automatic Failover
    Calls are instantly rerouted if the primary provider fails or call quality drops.

  • Manual Switching
    Easily change providers from the dial pad before placing a call, if needed.

  • Better Call Quality
    Reduced call drops, clearer audio, and more reliable connections.

  • Priority Call Routing
    Route important or time-sensitive calls through the best-performing provider.

  • Custom Call Flows
    Set routing rules based on your business needs for faster, smoother communication.

  • Improved Customer Experience
    Fewer disruptions mean more professional and trustworthy conversations.

How to Use Smart Switch in CallHippo

1. Log in to the CallHippo Dialer: Open your CallHippo dial pad, where you’ll find the Smart Switch toggle.

2. Choose a Provider: By default, the system uses a primary provider (e.g., Provider A). If needed, toggle to another option (e.g., Provider B) to initiate the switch.

3. Confirmation Message: Upon switching, a pop-up message will confirm that the new provider is active for your next call.

When to Use Smart Switch

Use Smart Switch whenever:

  • You face audio quality issues such as distortion or lag.

  • Calls are not connected through your current provider.

  • You want to optimize performance for time-sensitive or high-priority calls.

By leveraging Smart Switch, CallHippo ensures that your business remains connected, no matter the network conditions. It's an essential tool for maintaining professionalism, improving customer interactions, and ensuring operational efficiency in your VoIP-based communications.

Frequently asked questions:

Q: Why would I need to switch providers during a call?
A: If your current provider experiences call drops, audio distortion, or fails to connect, Smart Switch enables you to reroute the call through a more reliable provider.

Q: How does Smart Switch improve call quality?
A: It ensures calls are always made through the best available network, reducing lag, distortion, and drops by dynamically selecting the most reliable provider.

Q: Do I need to configure anything to use Smart Switch?

A: No special setup is needed. Just access the feature through your CallHippo dialer and toggle to the desired provider.

Q: Will Smart Switch interrupt an ongoing call?
A: You cannot change the Smart Switch during an ongoing call. Smart Switch applies before a call is connected. For best results, switch providers before placing your call.

Q: How does Smart Switch handle provider outages?
A: It detects the issue and automatically reroutes the call through an alternative provider, avoiding downtime.

I hope this helps. If you still face any queries, please feel free to reach out at [email protected]