Headset & Bandwidth Requirements for CallHippo 

To enjoy crystal-clear calls and top-tier CallHippo performance, here are the essential requirements and smart recommendations.

🎧 Headset Requirements

For the best audio quality, a headset is highly recommended.

✔ Best Practices

• Use a wired 3.5mm headset for maximum stability
  
  

• Ensure your microphone is tested before calling
  
  

• Bluetooth & USB headsets can work, but may cause delays, dropouts, or echo
  
  

✔ Recommended Models

• Jabra Evolve 40 UC Stereo – Comfortable, dual-noise cancellation
  
  

• Plantronics Blackwire 325 – Affordable, strong mic quality
  
  

• The Boom Pro3 – Excellent noise control for busy environments
  
  

Pro Tip: For uninterrupted sound, avoid Bluetooth. Wired headsets always provide the most reliable audio for CallHippo.

🌐 Network Requirements

Call quality = Network quality. Make your setup powerful.

✔ Stable Connectivity

• Use LAN (Ethernet) instead of Wi-Fi
  
  

• Recommended cables: Cat 5e or Cat 6
  
  

• No Ethernet port?
  
  

  • Windows → USB 3.0 to Ethernet
    
    

  • macOS → Thunderbolt to Ethernet
    
    

✔ Wi-Fi (If You Must Use It)

• Minimum 802.11ac professional-grade Wi-Fi
  
  

• Reduce streaming/downloads during calls
  
  

✔ Required Open Ports

• TCP 443
  
  

• 10,000 – 20,000
  
  

🚀 Bandwidth Requirements

To ensure HD call quality:

• Minimum speed: 2 Mbps download, 1 Mbps upload
  
  

• Ping: Under 50 ms
  
  

• Packet loss: Less than 1% over 8 hours
  
  

• Best practice: Have two ISP connections → one primary + one fail-over
  
  

• Static IP address required at each location
  
  

CallHippo supports SSL connectivity and can assist with ISP selection, SSL setup & network optimization.

💻 Device Requirements

For a smooth CallHippo experience:

• Intel i5 dual-core processor or equivalent
  
  

• 4 GB RAM minimum
  
  

• Windows 10 (64-bit) or macOS 10.13
  
  

• Google Chrome v68+
  
  

Use the CallHippo Web App to start placing & receiving calls instantly.

❓ Quick FAQs

Do I need a headset?
 Recommended for best audio and no echo.

Best type of headset?
 Wired 3.5mm with built-in mic.

Can I use Bluetooth/USB?
 Yes, but expect occasional audio instability.

Best internet connection?
 Wired Ethernet for maximum stability.

Can I use Wi-Fi?
 Yes—must be professional-grade (802.11ac).

What speeds are required?
 At least 2 Mbps download / 1 Mbps upload.

Do I need a static IP?
 Yes, for optimal performance.

Which browser works best?
 Google Chrome 68+.

If you need help configuring your network or headset setup, reach out anytime at [email protected]