What is Global Connect, and how is it helpful to you?
Global Connect is a helpful feature in CallHippo designed to make international calling easier and more efficient. It gives you real-time information about your contact’s local time and helps you confirm whether a phone number is valid before you dial. This means you can reach out at the right time and avoid calling errors, making every call more effective.
When you enter a phone number into the CallHippo web dialer (https://dialer.callhippo.com/dial), Global Connect automatically displays:
Country Flag – Visually confirms which country the number belongs to.
Local Time – Helps you know the exact time in the contact’s country (e.g., 06:56 pm).
Date – Shows the current date in that location (e.g., 29th Apr).
Day of the Week – Lets you know if it’s a weekday or weekend (e.g., Tue).
Example: As shown in the screenshot, entering an Australian number (+61) brings up the Australian flag along with the local time, date, and weekday in real-time.
This real-time snapshot helps you plan calls during appropriate hours and avoid missed opportunities.
How to enable/disable the Global Connect feature?
1. Log in to your CallHippo Dialer.
2. Click on the 3 horizontal lines on the dialer and select the Menu option.
3. Select the ‘Settings’ option.
4. Click on the toggle to enable/disable the Global Connect feature.
Key Benefits of Global Connect
Time Zone Awareness
Know your contact’s local time, date, and day before placing the call. This helps you avoid calling too early or too late.
Phone Number Validation
GlobalConnect automatically checks whether the phone number you entered is valid and which country it belongs to. This helps reduce calling errors.
Smarter Call Planning
By helping you choose the right time and confirming number validity, GlobalConnect saves time and avoids wasted calls. It also supports cost-effective calling by showing the best options for international communication.
Availability
GlobalConnect is included only in our Pro Suite or Call Center Solution plans. It is automatically enabled for users on these plans and cannot be turned off.
Common Questions About GlobalConnect
Q: What does GlobalConnect do?
A: GlobalConnect shows the contact’s local time and date, and validates the number so you can plan your calls better.
Q: How do I use GlobalConnect?
A: Just enter a phone number with the country code into the web dialer, and the GlobalConnect details will appear automatically.
Q: Do I need to activate GlobalConnect separately?
A: No. If you're on the Pro Suite or Call Center Solution plan, it's already turned on by default.
Q: Can I turn GlobalConnect off?
A: No. It's always active in eligible plans to ensure you get the best call experience.
Q: What information does GlobalConnect show?
A: It displays the country flag, local time, date, and day for the phone number you entered.
Q: Why is it useful for international calling?
A: It helps you call at the right time in your contact’s country and reduces the chance of calling invalid numbers.
Q: How does it check if a number is valid?
A: GlobalConnect reviews the number format based on the country you’re calling and lets you know if it’s incorrect.
Q: What happens if I enter an incorrect number?
A: It won’t show time or location info, which means the number may be invalid or incomplete.
Q: Which CallHippo plans include GlobalConnect?
A: Only the Pro Suite and Call Center Solution plans include this feature.
Q: Is there an extra charge for GlobalConnect?
A: No, it’s included in the plans mentioned above at no additional cost.
Q: Can I use GlobalConnect in the mobile app?
A: It’s available through the web dialer, desktop application, Android, and iOS applications.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]