This guide is designed to help newly invited users (Agents) set up their CallHippo accounts quickly and easily. Once the owner sends the invitation, the Agent can activate their account by following a few simple steps. This article walks you through the entire setup process—from accepting the invitation to accessing the CallHippo dashboard.



In CallHippo, a sub-user (referred to as an Agent) is added by the Admin to make and receive calls. Once added, the Agent receives an invitation link via email. To get started, the Agent simply needs to verify the link and set up a login password.



Steps for sub-users to set up the account


1. First, the admin has to invite the user from their account, as shown in the screenshot below.

2. Now, as you can see, the invite has been sent successfully from the Owner side to the agent with the status shown as pending.


3. The sub-user has received an invitation via email to log in and set up the account. To proceed, they should click on the link provided in the email below.

Note: The link will expire in one day (24 hours) from the time the invitation is sent.

4. The agent must copy and paste the invitation link into a new browser window, where they will be presented with options to set up their account. They will need to enter their first and last name, create a password for login, and then click "Submit" to activate the account in the system.

Step 5: The user will be directed to the CallHippo Dashboard, where they can explore features and utilize the available services.

Step 6: The admin can also monitor the user's status in the main panel, where it will be displayed as "Active," as illustrated in the screenshot below.

Note: Once activated, users can log in anytime using their email and password via the web dialer at https://dialer.callhippo.com or the mobile app (available on Android and iOS).

Troubleshooting Steps for Account Setup Issues

If you're facing difficulties while setting up your CallHippo account after receiving the invitation email, try the steps below:

1. Invitation Link Has Expired

  • The activation link is valid for only 24 hours.

  • If it has expired:

    • Ask the Owner or Admin to delete your user from the CallHippo dashboard and re-add you using the same email address. This will trigger a new invitation email with a fresh activation link.

2. Did Not Receive the Invitation Email

3. Activation Link Is Not Opening Properly

  • Copy the link from the email and paste it into a new browser tab or window instead of clicking it directly.

4. Error During Account Setup

  • Make sure your password meets the required criteria (e.g., includes uppercase letters, numbers, special characters).

  • Refresh the page and try again.

  • Clear your browser cache or try using incognito mode or a different browser.

5. Still Unable to Activate the Account

  • Confirm with your Admin that your status is still showing as “Pending” in their dashboard.

  • If the issue persists, contact CallHippo Support at [email protected] for further assistance.


Frequently asked questions:


Q: The invitation link has expired. How can I get a new one?

A: Ask the Owner or Admin to delete your user and re-add you with the same email address. This will trigger a new invitation email.


Q: I didn’t receive the invitation email. What should I do?

A: Check your spam or junk folder for an email from [email protected]. If it's not there, ask the Admin to verify your email and resend the invite.


Q: Can I open the invitation link on a mobile device?

A: No, you must access the invitation link via a desktop browser.


Q: I clicked the link, but I’m getting an error after entering my details. What now?

A: Make sure your password meets the requirements, refresh the page, and try again. You can also try using incognito mode or clearing your browser cache.


Q: Is there a time limit to complete the account setup after receiving the email?

A: Yes, the invitation link is valid for 24 hours from the time it is sent.


Q: Can I change my name or password after setting up the account?

A: Yes, after logging in, you can update your profile details and change your password from your account settings.


Q: What should I do if I accidentally delete the invitation email?

A: Ask your Admin to delete your user and re-add you, which will resend a fresh invitation link to your email.



I hope this helps. If you still face any queries, please feel free to reach out at [email protected]