If you receive a personal call on your mobile number while you're on an active CallHippo call using the mobile app, your phone will ring. The CallHippo call will stay connected, and the microphone will keep working with CallHippo—unless you answer the personal call.

Here’s what happens based on what you do:

  • If you reject or ignore the personal call:
     Nothing changes. Your CallHippo call continues as normal, and the other person can still hear you.

  • If you mute the ringing (using the side or volume button):
     Your CallHippo call stays active, and your microphone still works with it. This is the best option if you don’t want the incoming call to interrupt your ongoing conversation.

  • If you accept the personal call:
     Your phone will switch the microphone and speaker to the personal call. That means the person on your CallHippo call will not be able to hear you anymore, even though the call technically remains connected. To speak with them again, you’ll need to end the personal call and return to the CallHippo app—but audio may not resume automatically depending on your device.


Important Notes and Suggestions:

  • Call priority is controlled by your mobile operating system (Android/iOS), not by CallHippo. The phone assumes your personal call is higher priority once answered.

  • To avoid disruptions during important business calls, consider enabling Do Not Disturb (DND) mode while on CallHippo calls. This will prevent incoming personal calls from ringing during active conversations.

  • Always inform your Admin or team if you are facing frequent call interruptions on mobile so they can recommend the use of the web dialer for more stable call handling.

  • On Android, enabling 'Call Waiting' or allowing overlay call UI may vary between manufacturers and versions. Check your phone’s settings if you want better control over how incoming calls are handled.

  • For uninterrupted performance, we recommend using the web dialer (dialer.callhippo.com) during high-priority conversations or when handling multiple calls.

  • If you receive a call via a third-party app (such as WhatsApp, Skype, etc.) while you’re on a CallHippo call, your phone will handle it similarly to a regular incoming call. If you switch to the other app, microphone access will shift to it, and the CallHippo call will stay active in the background. When you switch back to CallHippo from the recent apps menu, the microphone will return to the CallHippo app. Keep in mind that depending on your device and OS, audio may not resume smoothly without reloading the app or ending the other call.


Frequently asked questions:


Q: Will the CallHippo call disconnect if I get a personal call?

A: No, the CallHippo call will not disconnect automatically. It stays active in the background unless you choose to end it.


Q: Can the other person on the CallHippo call hear me if I answer a personal call?

A: No, once you accept the personal call, your microphone switches to that call, and the CallHippo contact will no longer hear you.


Q: Can I mute the personal call without affecting my CallHippo call?

A: Yes, you can mute the ringing of the personal call using your phone's side button or volume control, and continue speaking on the CallHippo call.


Q: Will the CallHippo app notify me if microphone access is lost due to a personal call?

A: No, the app doesn't show a specific warning, but the person on the other end will no longer hear you if the mic is taken over by a personal call.


Q: How can I avoid interruptions from personal calls during business calls on CallHippo?

A: Enable “Do Not Disturb” mode on your phone before starting a CallHippo call to prevent incoming personal calls from ringing.


Q: Will my CallHippo call be put on hold if I answer a personal call?

A: No, the CallHippo call stays active, but you will not be able to speak or hear the other party properly until the personal call ends.


Q: Is there a way to automatically block incoming calls during a CallHippo session?

A: There’s no built-in feature in the CallHippo app, but you can manually activate Do Not Disturb or use third-party tools for call blocking.


Q: I missed a CallHippo conversation because I answered a personal call. Can I get it back?

A: If the call remained active, you can return to the CallHippo app and try to continue, but if audio was lost, it’s best to disconnect and call the person back.

Q: Can I switch between a CallHippo call and a WhatsApp call using the recent apps menu on my phone?
A: Yes, you can switch between CallHippo and other calling apps like WhatsApp using your phone's recent apps feature. When you switch to WhatsApp, the microphone is handed over to it. When you return to CallHippo, the microphone access is usually restored to the CallHippo app. However, audio quality or mic functionality may be affected depending on your device and OS.

Q: I answered a WhatsApp call during my CallHippo call, and now the other person on CallHippo can’t hear me. What should I do?
A: This happens because your phone’s microphone was switched to the WhatsApp call. To continue your CallHippo call, end the WhatsApp call and return to the CallHippo app via the recent apps menu. If the audio doesn’t resume automatically, consider redialing from CallHippo to restore proper call flow.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]